@soporte

Buenas noches:

El días 27/09/2024 actualicé mi plan a PRO, se ha cancelado, incluso ha llegado el correo de confimación, sin embargo no se actualiza la plataforma, las reuniones siguen siendo limitadas a 40 minutos.

Preciso saber, cuáles son los pasos que se deben realizar para que se actualice el plan, o en todo caso el correo para que se corrija este error

I signed up for a Zoom trial but forgot to turn off renewal. After the trial period on April 15 2025, the system automatically renewed the annual Zoom Workplace Pro subscription through the Google Play Store, so I would like to request a refund. I canceled the subscription through Google Play and I kindly request that you consider processing the refund as an exception.

I have called to support team as well as Submit a ticket but have not received a refund and they are jumping from one agent to another saying rest assured we will resolve your issue. But at the end of day they say as you have dispute it with your bank that's why there is chargeback and refund was issued but I had provided them my credit card screenshot in which my credit card company has reposted the charge. Till now I had not received any refund. 

Zoom should work honestly and with ethical business practices. Therefore I request you guys to refund the money asap.

Olá! No dia 02/04/25 eu solicitei assinatura mensal no valor de US$ 10,08, porém vocês estão me cobrando essa assinatura e também o valor da assinatura anual no valor de US$ 159,90 feita em 07/04/2025 na minha fatura de cartão de crédito.

Por favor, eu não quero a assinatura anual e sim somente a assinatura mensal e peço que façam o reembolso de US$ 159,90 em minha fatura de cartão de crédito, eu não posso pagar esse valor alto. 

Por favor, me ajudem. Muito obrigada.
Raquel Barberino

I have been in communication with Trust and Safety and have submitted an appeal via ticket T&S0686391.  The appeal people got back to me and told me the following:

"Based on the information provided, we have verified that your Zoom account is currently active and there are no restrictions or issues associated with it at this time."  And they gave me the information about uninstalling and updating my client.  I am running version 6.45 on the computer that is having the issue.  I did this and am still receiving the 1132 error.

I have created a new ticket T&S0688412 5 days ago referring to the previous ticket noted above stating that I did EVERYTHING that they mentioned in the ticket above and am still having the same issue.

Can someone please help me to find out what is really going on with my computer that is having this issue.

I have created at least 10 other accounts, for testing, which are ALL having the same issue.

I really need to have access to zoom meetings on my Main Computer and am looking for guidance.

Thank you for your time and attention to this matter.

Ray Ronner

How can I assign the sub user admin with less privilege and a can handle a group, not entire?

Here am looking for an admin access to control a specific access on creating/modifying/managing users. This sub admins don't want to see other users, zoom rooms, BYOC configurations, account profile details etc