Hello. I've been searching the community but don't see a definitive answer that seems to work. I currently have a Pro account and have requested to downgrade to one license.

I'd like to now downgrade further from Pro to Free. BUT with so many recordings in the cloud I don't want to lose can you tell me:

1. How to downgrade without closing/losing my current account

2. If I do have to close and reopen a free account, how I can access my cloud recordings?

Thanks so much. Anita

Dear Zoom Team,

I hope this message finds you well. My name is Anastasiia, and I am an English tutor based in Kazakhstan. I have been using Zoom for my classes, and I must say, it has truly been a valuable tool for both me and my students. The features and ease of use make it perfect for my lessons, and I’ve been able to create an engaging and effective learning environment.

However, as a tutor in Kazakhstan, I am currently facing financial challenges that make it difficult to afford a Zoom subscription. I want to continue offering the best learning experience to my students, and I feel that having access to Zoom's full capabilities would significantly improve my teaching.

I am reaching out to kindly ask if there is any possibility of receiving a discount, a special sale, or a reduced price for Zoom's services. Any help you could provide would mean a lot to me, and I would be deeply grateful for the opportunity to continue using Zoom in my classes without compromising on quality.

Thank you so much for considering my request. I look forward to hearing from you and hope for a positive outcome.

Good Morning, 

I downloaded the Zoom Application on my Iphone and when trying to log in, I am unable to:

1. If I just put in my user name and password = "Cannot sign in, please check your network connection"

2. Sign In with SSO and enter my company domain = Takes me to browser and "Safari cannot open the page because the server cannot be found. 

3. Sign in with SSO and state that "I don't know my company domain" and enter my credentials = I receive the Network Error Message "Network Error. Please try again later."

I have co-workers that have the app on their phones and are able to log in fine. I am guessing it is something in settings, but I do not know where to look.  Any thoughts?