Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.

Register now
community.title
  • Products

    Empowering you to increase productivity, improve team effectiveness, and enhance skills.

    Learn more

    Workplace

    Communication
    • Meetings
    • Team Chat
    • Phone
    • Mail & Calendar
    • Scheduler
    Productivity
    • Docs
    • Whiteboard
    • Clips
    • Workflow Automation
    Apps & Integration
    • App Marketplace
    Spaces
    • Rooms
    • Workspace Reservation
    • Digital Signage
    • Visitor Management
    Employee Engagement
    • Workvivo

    Business Services

    Customer Care
    • Contact Center
    • Virtual Agent
    • Workforce Engagement
    Sales
    • Revenue Accelerator
    Marketing
    • Events
    • Sessions
    • Webinars
    Ecosystems
    • APIs & SDKs
    • Workflow Automation
    Discover all products Plans & Pricing
  • Solutions
    By industry
    • Education
    • Financial Services
    • Government
    • Healthcare
    • Manufacturing
    • Retail
    By audience
    • Small and Midsize businesses
    Enterprise
    • IT Professionals
    • Customer Experience
    • Sales and Revenue
    • Facilities
    • Marketing and Events
    For developers
    • Video SDK
    • Meeting SDK
    • App Marketplace
    • APIs
    • Webhooks
    • Zoom Apps
    • Developer Solutions
    For partners
    • Partner Solutions
    • Find a Partner
    • Become a Partner
    • Partner Portal
    • Partner Learning Center
    Plans & Pricing
  • Resources
    Explore
    • Zoom Blog
    • Resource Library
    • Webinars & Events
    • Customer Stories
    • Zoom Trust Center
    Connect & learn
    • Zoom Community
    • Learning Center
    • How-to Videos
    • Customer Success Hub
    Hardware & services
    • Global services
    • Hardware options
    • Customer Managed Key
    Support
    • Customer Support
    • Premier Support
    • Developer Support
    • Premier Developer Support
    Download the Zoom app

    Keep your Zoom app up to date to access the latest features.

    Download Center Download the Zoom app
    Zoom Virtual Backgrounds

    Download hi-res images and animations to elevate your next Zoom meeting.

    Browse Backgrounds Zoom Virtual Backgrounds
  • Plans & Pricing
  • Join
    • Join by Meeting ID
    • Public Event List
  • Host
    • Screen Share Only
    • With Video On
    • With Video Off
  • Sign In
  • Product Forums

    Empowering you to increase productivity, improve team effectiveness, and enhance skills.

    Zoom AI Companion
    Zoom Workplace
    • Meetings
    • Team Chat
    • Phone System
    • Mail & Calendar
    • Scheduler
    • Docs
    • Whiteboard
    • Clips
    • Notes
    • Marketplace
    • Rooms and Workspaces
    • Workspace Reservation

    Business Services

    • Contact Center
    • Virtual Agent
    • Revenue Accelerator
    • Events and Webinars
    All Products
  • User Groups
    Zoom Logo

    Community User Groups

    User groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.

    Programs

    • Community Champions
    • Zoom Education Ambassador Program

    Location and Language

    • India
    • Japan
    • Australia and New Zealand

    Industry

    • Education
    • Healthcare
    View all user groups
  • Help & Resources
    Zoom Logo

    Community Help

    Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.

    All Support

    • Zoom Support
    • Zoom Status
    • Submit Feedback
    • Billing & Account Management

    Community Resources

    • Community Center
    • Happy Rewards
    • Social Corner
    • Community Champion Program
    • Customer Success Forum
    • OnDemand Learning
  • Events
    Zoom Logo

    Community Events

    The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.

    Community Events

    • Zoomtopia
    • Work Transformation Summit
    • Customer Success Events
Billing & Account Management
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • Zoom
  • Community Resources
  • Billing & Account Management
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Subscribe to RSS Feed
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
2025 CMX Awards

The Zoom Community has won Best Customer Support Community in the 2025 CMX Community Industry Awards!

Celebrate with us
Getting Started
  • Getting Started Guide
  • Community Terms and Guidelines
Topics
  • Account Access 563
  • Admin 393
  • Agent & Supervisor Experience 17
  • Analytics and Reports 13
  • Best Practices 2
  • Billing & Invoices 916
  • Customer Stories 79
  • Customer Success Stories 3
  • Desk phones and devices 1
  • Education 4
  • Financial Services 4
  • Meeting Features 5
  • Messaging features 3
  • Other 629
  • Payment Methods 264
  • Recordings 1
  • Settings & Configuration 10
  • Setup and Configuration 5
  • Subscriptions 615
  • Upgrade Account 343
  • User & Role Administration 57
  • Zoom Virtual Agent 28
Weekly Leaderboard
User Count
CR_Nonprofits
Zoom Employee CR_Nonprofits
24
Mandel
Community Champion | Employee Mandel
3
View all

Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

  • Customizing your profile
  • Resetting your forgotten password
  • Troubleshooting sign-in issues

Still looking for support?

  • Get started with the basics of billing and account management
  • Or, start a new community discussion

Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

Show less

Posted in Billing & Account Management
  • 814 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 2 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-02-13
Posted in Billing & Account Management
  • 814 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 2 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

支払い完了したがアップグレードされない

支払いが

完了しているのにアップグレード

されらいので困っています

Posted in Billing & Account Management
  • 1.2K Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 1 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-09-29
Posted in Billing & Account Management
  • 1.2K Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 1 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-09-29
mirume
By mirume
• Newcomer
reply-icon Latest Reply -  2023-09-30

Gagal Zoom Pro berlangganan diaplikasikan MyTelkomsel

Saya sudah membeli paket Zoom pro berlangganan di aplikasi MyTelkomsel tetapi sampai sekarang belum ada email verifikasi yang dikirim

Posted in Billing & Account Management
  • 3.5K Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-06-02
Posted in Billing & Account Management
  • 3.5K Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-06-02
Denhubrem172
By Denhubrem172
• Newcomer
reply-icon Latest Reply -  2023-09-30

Cobro indebido

Mi suscripcion anual caducaba ayer 16 de agosto. Cancelé mi suscrpcion hace 1 mes para que no se me pasara. Ya no uso zoom ya que no trabajo más online. Esta mañana me encuentro con un cobro de la pizarra. Asi que tomaron en cuenta mi cancelacion, pe... Show more

Mi suscripcion anual caducaba ayer 16 de agosto. Cancelé mi suscrpcion hace 1 mes para que no se me pasara. Ya no uso zoom ya que no trabajo más online.

Esta mañana me encuentro con un cobro de la pizarra. Asi que tomaron en cuenta mi cancelacion, pero me colaron un producto que ni he pedido ni he usado nunca!

 

Pido que me devuelvan ese dinero. NUNCA PEDI LA PIZARRA.

Ya he hablado con mi banco.


Show less

Posted in Billing & Account Management
  • 2K Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-08-17
Posted in Billing & Account Management
  • 2K Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-08-17
annick2
By annick2
• Newcomer
reply-icon Latest Reply -  2023-09-29

継続期間内に勝手にグレードダウン、、、問い合わせ先がわかりません。

はじめまして。zoomを更新するかキャンセルするか迷って問合せをしていました。私の返信が遅くなっていたこともあり、「10/16更新日で一旦キャンセルにしますのでまた継続されたい場合にはこちらからおねがいします。」とメールがきました。10/16までプロアカウントのはずが、今日からベーシックになっています。予算の問題で継続とキャンセルを悩んでいたのですが勝手に今日から変わって困っています。やり取りしていたメールも問い合わせもできなくなってます。どうしたらいいでしょうか。。問い合わせ先もどこに送ってい... Show more

はじめまして。zoomを更新するかキャンセルするか迷って問合せをしていました。私の返信が遅くなっていたこともあり、「10/16更新日で一旦キャンセルにしますのでまた継続されたい場合にはこちらからおねがいします。」とメールがきました。10/16までプロアカウントのはずが、今日からベーシックになっています。予算の問題で継続とキャンセルを悩んでいたのですが勝手に今日から変わって困っています。やり取りしていたメールも問い合わせもできなくなってます。どうしたらいいでしょうか。。問い合わせ先もどこに送っていいかわかりません


Show less

Posted in Billing & Account Management
  • 1.7K Views
  • 5 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-09-27
Posted in Billing & Account Management
  • 1.7K Views
  • 5 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-09-27
あや
By あや
• Newcomer
reply-icon Latest Reply -  2023-09-29

Google Cloud Identity Account to show in Zoom Org Users

Hello, I am looking for some help on understanding how users get added to our Zoom Org. We would like to solution adding some of our users who have Cloud Identity Licenses only into our Zoom User Management. I am able to manually add the user that I ... Show more

Hello, 

 

I am looking for some help on understanding how users get added to our Zoom Org. 

 

We would like to solution adding some of our users who have Cloud Identity Licenses only into our Zoom User Management. 

 

I am able to manually add the user that I want, and I can see they are pending invite acceptance. However, because they are Google cloud identity accounts, they do not have an email inbox. I am able to use the Sign in with Google Feature and sign in with that prompt with the cloud identity account. 

 

I get a message when doing so for the first time that there is an existing account to tie to, which must be the one I created. However, even after selecting the option to tie the accounts, the account still shows a pending status in the org, and in the users zoom account they don't have any contacts or groups from our org that should have populated if it were tying to that account like the system had mentioned.


Show less

Posted in Billing & Account Management
  • 1.2K Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-09-29
Posted in Billing & Account Management
  • 1.2K Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-09-29
MarcusHenderson
By MarcusHenderson
• Newcomer

Change the “Account Information” that appears in the current invoice.

I need to change the “Account Information” that appears in the current invoice. How can I do it.

 

Thank you for your help.

 

Best regards,

Posted in Billing & Account Management
  • 1.4K Views
  • 3 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-04-27
Posted in Billing & Account Management
  • 1.4K Views
  • 3 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-04-27
Stephanie11
By Stephanie11
• Newcomer
reply-icon Latest Reply -  2023-09-28

Resolved! Payment done without my consent

Hi, I didn't wanted to renew and Zoom team have processed my payment without my consent at all! I have been more than half an hour trying to find a contact email and seems IMPOSSIBLE. Please help here. Where do I have to write to get the money back? ... Show more
Hi, I didn't wanted to renew and Zoom team have processed my payment without my consent at all! I have been more than half an hour trying to find a contact email and seems IMPOSSIBLE. 
Please help here. Where do I have to write to get the money back? 
 
Thank you

Show less

Posted in Billing & Account Management
  • 1.2K Views
  • 2 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-09-20
Posted in Billing & Account Management
  • 1.2K Views
  • 2 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-09-20
aulademusica
By aulademusica
• Explorer
reply-icon Latest Reply -  2023-09-28

Billings and invoices

I had a package for 8.99 euros but for 2 months I have been charged 17.99 euros. How to be reimbursed and repay the 9.99 euro package?

Posted in Billing & Account Management
  • 871 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-09-21
Posted in Billing & Account Management
  • 871 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-09-21
Nanie
By Nanie
• Newcomer
reply-icon Latest Reply -  2023-09-28

Upgrade Account

我已付費升級,但計劃沒有改變。個人會議即將開始。請協助變更方案。謝謝。

Posted in Billing & Account Management
  • 1.1K Views
  • 3 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-09-21
Posted in Billing & Account Management
  • 1.1K Views
  • 3 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-09-21
powerflowers43
By powerflowers43
• Newcomer
reply-icon Latest Reply -  2023-09-27

Pro customer from India- GST details not there on invoice

How do I contact zoom billing support (Zoom Inc USA)? They need to reflect our GST details in their system and share a tax invoice.

Posted in Billing & Account Management
  • 1.1K Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-09-21
Posted in Billing & Account Management
  • 1.1K Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-09-21
vishnu_agni
By vishnu_agni
• Newcomer
reply-icon Latest Reply -  2023-09-27
  • « Previous
    • 1
    • …
    • 179
    • 180
    • 181
    • …
    • 365
  • Next »

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion
  • About
    • Zoom Blog
    • Customers
    • Our Team
    • Careers
    • Integrations
    • Partners
    • Investors
    • Press
    • Sustainability & ESG
    • Zoom Cares
    • Media Kit
    • How To Videos
    • Developer Platform
    • Zoom Ventures
    • Zoom Merchandise Store
  • Download
    • Zoom App
    • Zoom Rooms App
    • Outlook Plug-in
    • Zoom Rooms Controller
    • Browser Extension
    • iPhone/iPad App
    • Android App
    • Zoom Virtual Backgrounds
  • Sales
    • 1.888.799.9666
    • Contact Sales
    • Plans & Pricing
    • Request a Demo
    • Webinars and Events
    • Zoom Experience Center
  • Support
    • Test Zoom
    • Account
    • Support Center
    • Learning Center
    • Feedback
    • Contact Us
    • Accessibility
    • Developer Support
    • Privacy, Security, Legal Policies, and Modern Slavery Act Transparency Statement
  • Language
      • English
      • Español
      • Deutsch
      • 繁體中文
      • 简体中文
      • Français
      • Português
      • 日本語
      • Русский
      • Italiano
      • 한국어
      • Bahasa Indonesia
      • Tiếng Việt
      • العربية
      • Nederlands
      • ไทย
      • Türkçe
      • Svenska
      • Polski
    • Blog
    • LinkedIn
    • Twitter
    • Youtube
    • Facebook
    • Instagram
  • Copyright ©2025 Zoom Communications, Inc. All rights reserved.
  • Terms
  • Privacy
  • Trust Center
  • Acceptable Use Guidelines
  • Legal & Compliance
  • Do Not Sell/Share My Personal Information
  • Cookie Preferences
  • Employee Login
Powered by Khoros