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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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  • Viewing your Zoom invoice history

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Billing Inquiry: Adding a New User via Zoom API

The cost of the Zoom Pro plan is $149.90 per user per year. If I add a new user to my Zoom account using the API (https://developers.zoom.us/docs/api/rest/reference/zoom-api/methods/#operation/userCreate), will I be billed an additional $149.90 annua... Show more

The cost of the Zoom Pro plan is $149.90 per user per year. If I add a new user to my Zoom account using the API (https://developers.zoom.us/docs/api/rest/reference/zoom-api/methods/#operation/userCreate), will I be billed an additional $149.90 annually for this user? And when will this charge occur?


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2023-10-09
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2023-10-09
chenliu9
By chenliu9
• Newcomer
reply-icon Latest Reply -  2023-10-18

Can't see my earlier invoices

Hello I am payoing monthly subscriptions. Recently, I have changed my billing to Swiss Francs and now in the. invoice history, I can't see my invoices from the earlier month in Euros. I need to print tehm for my accountant. How do I see them again? Show more

Hello

 

I am payoing monthly subscriptions. Recently, I have changed my billing to Swiss Francs and now in the. invoice history, I can't see my invoices from the earlier month in Euros. I need to print tehm for my accountant. How do I see them again?

 


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2023-10-17
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2023-10-17
Lukas4
By Lukas4
• Newcomer
reply-icon Latest Reply -  2023-10-18

PAID for PRO and account and still showing BASIC

I paid 185$ for the PRO version and til now I still have the BASIC version. I have proof of payment and they even emailed me a PDF to say I bought the PRO version and it will be from Aug 2023 - Aug 2024. I feel cheated that it cost me so much money a... Show more

I paid 185$ for the PRO version and til now I still have the BASIC version. I have proof of payment and they even emailed me a PDF to say I bought the PRO version and it will be from Aug 2023 - Aug 2024. I feel cheated that it cost me so much money and ZOOM has not fixed this issue. I tried to email them, and tried other ways to open a ticket with Zoom and til now I  have received ZERO help at all.


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2023-10-16
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2023-10-16
Kara18
By Kara18
• Newcomer
reply-icon Latest Reply -  2023-10-17

Consolidating accounts problem

Hi Folks, I have a few a few different Zoom accounts. I have slowly been merging them into my main Business account. I have one account that is being a problem. It is a standalone login that was originally a Zoom Rooms account, for which the license ... Show more

Hi Folks,

 

I have a few a few different Zoom accounts. I have slowly been merging them into my main Business account.

 

I have one account that is being a problem.

 

It is a standalone login that was originally a Zoom Rooms account, for which the license itself has expired – but which I want to retain the login for.

 

The email domain for that account is a domain now integrated into by Business account, but the problematic login still remains as a standalone account.

 

When I login to the standalone I, as expected, get the Consolidate into Account prompt.

 

When I select Consolidate, I get this message:

 

"Accounts with Zoom Rooms licenses cannot be merged because you will lose your Zoom Rooms data. If you wish to proceed and merge the accounts, please remove your Zoom Rooms licenses. After the Zoom Rooms licenses have been removed you may proceed to merge the accounts by clicking the link in your invitation email."

 

However – I cannot get passed this message and login in order to remove the Rooms license.

 

Any ideas?

 

Thanks,

 

Rupert

 


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2021-10-02
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2021-10-02
Rupert
By Rupert
• Community Champion | Customer
reply-icon Latest Reply -  2023-10-17

Not able to purchase additional licenses

I have a Pro account, and I want to purchase additional licences. For some reason, I am not able to edit my plan (the edit button is not working), so I am not able to buy more licences.  Could you please help?

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2023-10-10
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2023-10-10
Valeria_mind
By Valeria_mind
• Newcomer
reply-icon Latest Reply -  2023-10-17

Mistaken Subscription

I was in my class when it happened and it was a mistake. I accidentally subscribed to Zoom without meaning to and I didn't realize it happened until I looked at my billing statement. I was looking to see if I could get a refund but I can't find someo... Show more

I was in my class when it happened and it was a mistake. I accidentally subscribed to Zoom without meaning to and I didn't realize it happened until I looked at my billing statement. I was looking to see if I could get a refund but I can't find someone to help me with this problem virtually besides the bot ai chat, which didn't help lead me to the right direction for this.


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2023-10-17
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2023-10-17
SilverWolf22
By SilverWolf22
• Newcomer

Zoome One I am being kicked out of my meetings after 40 minutes

This should not be happening based on my current Zoom Plan, It occurred today.    Thanks!

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2023-09-29
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2023-09-29
Funfair
By Funfair
• Newcomer
reply-icon Latest Reply -  2023-10-16

I pay for an year today

I pay for a year today with my company credit card. but it will be only for a year. 

I do not want to use this card for next year what shall I do?

 

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2023-10-10
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2023-10-10
cody102
By cody102
• Newcomer
reply-icon Latest Reply -  2023-10-16

Migrate a meeting to another account

I'm wondering if it's possible to move a meeting from a free account to a paid account.

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2023-09-29
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2023-09-29
Newbit
By Newbit
• Newcomer
reply-icon Latest Reply -  2023-10-16

Paying for monthly for Zoom 1 pro(£12.99pm) but payments are steadily going up ????

Paying for monthly for Zoom 1 pro (quoted as £12.99pm) but payments are steadily going up. Confused as I haven't changed anything in terms of what I'm using. Started at £7.15 for intro offer, in November 2022 went up to :£14.39 for 4 months, in March... Show more

Paying for monthly for Zoom 1 pro (quoted as £12.99pm) but payments are steadily going up. Confused as I haven't changed anything in terms of what I'm using. Started at £7.15 for intro offer, in November 2022 went up to :£14.39 for 4 months, in March 23 went up to £15.59 for 2 months, then in MAY 23 to now its £17.80. I'm confused! Does how you pay (credit/debit cards) make a difference to how much they charge? Any advice would be great.


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2023-10-12
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2023-10-12
Fi2
By Fi2
• Newcomer
reply-icon Latest Reply -  2023-10-16
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