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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

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  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

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  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

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  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

ベーシックからプロへのアップグレードができません

ベーシックからプロにアップグレードしようと、チェックアウト画面まですすみ、住所を入力して、「続行して支払いへ」をクリックすると、以下のメッセージが現れて、発注へすすめません。

 

「販売先の国は、この通貨に適用されません。」

 

原因と対処について、ご教示いただけると大変ありがたいです。どうぞよろしくお願いします。

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2023-09-29
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2023-09-29
miepan
By miepan
• Newcomer
reply-icon Latest Reply -  2023-10-19

Unauthorized charge!

Just got notified that I've been charged for something by zoom. Haven't had a subscription or anything for over a year and suddenly I get an invoice?? No phone answering service on the weekends, and the email they suggest on the phone isn't being mon... Show more

Just got notified that I've been charged for something by zoom. Haven't had a subscription or anything for over a year and suddenly I get an invoice?? No phone answering service on the weekends, and the email they suggest on the phone isn't being monitored and returns the email. This is not OK!


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2023-10-14
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2023-10-14
Pissedoff
By Pissedoff
• Newcomer
reply-icon Latest Reply -  2023-10-19

Error code 2003 / can't login on android Lenovo Tablet

I would be really grateful if you could give me some advice on why I keep getting Error code 5003 on my lenovo tab m10 plus (3rd gen) android tablet. The first few times I used zoom on it, there was no problem (I also have it installed on my Motorola... Show more

 I would be really grateful if you could give me some advice on why I keep getting Error code 5003 on my lenovo tab m10 plus (3rd gen) android tablet. The first few times I used zoom on it, there was no problem (I also have it installed on my Motorola G8 plus and it works fine there). I have tried reinstalling, clearing the cache etc on both items and individually but it still won't let me sign in on the tablet. If I try to sign in with Google identity, I get the error code 2003. If I sign in with my zoom account password (which works on smartphone and on laptop), I get the simple message "login failed. Failed to connect to Zoom". Really frustrating as I got this tablet particularly to use zoom. Many thanks for any help, Rick


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2023-10-19
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2023-10-19
rickz1
By rickz1
• Newcomer
reply-icon Latest Reply -  2023-10-19

Zoomのプロを選択して、銀行振込にして、支払わなかったらどうなる?

件名ですが、登録アドレスに誤りがあります、請求書も見ることができません・・・

登録アドレスのドメインをたまたま間違えて・・・もう、アウトです。

(メールアドレス修正にも、以前登録したアドレスで変更OKのチェックが必要みたいですが、そもそもドメインを間違えたので、確認しようとしても・・・)

ですので、銀行振込しませんでしたら、基本的にそのままですのでお願いしますか?

ほっとけばいいのでお願いしますか?

 

ご教授ください。

よろしくお願いします。

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2023-10-01
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2023-10-01
さいぴー
By さいぴー
• Newcomer
reply-icon Latest Reply -  2023-10-18

Zoom Cloud storage plans

HI Folks,

 

Can we have better plans for zoom cloud recordings ?

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2023-10-18
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2023-10-18
ZOOMMTG
By ZOOMMTG
• Newcomer

Zoom Installation | Prerequisites vs Installer

I found two places where to download the installer.Here on this page: https://support.zoom.us/hc/en-us/articles/201362033Zoom desktop client for Windows or macOS (36mb) And on this page: https://zoom.us/download#client_4meetingZoom Desktop Client (Ve... Show more

I found two places where to download the installer.

Here on this page: https://support.zoom.us/hc/en-us/articles/201362033

  • Zoom desktop client for Windows or macOS (36mb)

 

And on this page: https://zoom.us/download#client_4meeting

  • Zoom Desktop Client (Version 5.16.2 (23409)) (107mb - Apple Silicon)

 

What is the difference here ? Is the first installer only the required prerequisites? Does the second installer include the prerequisites as well ?

Thank you!


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2023-10-16
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2023-10-16
thomasmoesl
By thomasmoesl
• Newcomer
reply-icon Latest Reply -  2023-10-18

Subscription Prices

Hi. I'm an English teacher from Brazil and have just been downgraded to the simple version of Zoom, which will enable me to classes that'll last no more than 40 minutes. However much I think it's fair that Zoom will charge for longer periods, I must ... Show more

Hi. I'm an English teacher from Brazil and have just been downgraded to the simple version of Zoom, which will enable me to classes that'll last no more than 40 minutes. However much I think it's fair that Zoom will charge for longer periods, I must say the company has been overlooking important facts. I subscribed to "Zoom One" last year due to the sound discount I received. Even though, the amount I paid already corresponded to roughly 50% of the minimum wage in Brazil. Yes, that's true. What Zoom charges from clients in Brazil (US$ 175.00) is close to the current minimum wage of the country. The question that arises from this is: shouldn't Zoom Communications be aware of this and offer more affordable prices for clients in third world countries? Anyway, I would like to clarify that my classes (not meetings) using Zoom consist of one-to-one events, that will last around an hour, five to ten times a day (weekdays only). I don't talk to 100 people. I don't use fancy resources. Isn't there something Zoom could do for me ?


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2023-10-18
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2023-10-18
MarceloTeachBr
By MarceloTeachBr
• Newcomer

Is a paid plan need to take a long course from another company?

I will be taking a 2-day training course that an outside company is holding over Zoom (not a course that is offered by Zoom). Each day will consist of a live 7-hour training "meeting". Since the meetings will be more than 40 minutes, do I need to sig... Show more

I will be taking a 2-day training course that an outside company is holding over Zoom (not a course that is offered by Zoom). Each day will consist of a live 7-hour training "meeting". Since the meetings will be more than 40 minutes, do I need to sign up for a paid Zoom plan in order to take the course? I don't want to be kicked off after 40 minutes. 


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2023-10-17
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2023-10-17
AmandaFrancis
By AmandaFrancis
• Newcomer
reply-icon Latest Reply -  2023-10-18

Resolved! Unfortunately, your account does not have access to live chat support.

I am getting this message on our account. Can we please check the reason?

Screenshot 2023-10-17 at 7.31.14 PM.png

 

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2023-10-17
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2023-10-17
ikarlakis
By ikarlakis
• Newcomer
reply-icon Latest Reply -  2023-10-18

I can't pay the subscription fee because of the card.

Peace be upon you.In the beginning, I would like to apologize for being late in paying the subscription fees for the program, as I am 8 days late because the card was suspended from the bank. I am honest with you and I want to pay by using a Visa car... Show more

Peace be upon you.

In the beginning, I would like to apologize for being late in paying the subscription fees for the program, as I am 8 days late because the card was suspended from the bank. I am honest with you and I want to pay by using a Visa card other than the one you listed on the site. Please help me to solve this problem.


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2023-10-18
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2023-10-18
Amjad-Humaid
By Amjad-Humaid
• Newcomer
reply-icon Latest Reply -  2023-10-18
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