Hi. I've been using a premium account for the last 3 years. All of a sudden, in the past 2 weeks, when I try to schedule a meeting that lasts for 1 hour, I receive a notification that I'm limited to 40 minutes because I have a basic account. But I've been using this same premium account for literally 3 years. What's going on and how can I fix this?

Thanks.

Hi. I paid for Zoom Pro for one year last October 4, 2023 via Google Playstore. After that, I cancelled my annual subscription because I know that I can still use Zoom Pro for one year since my payment was successful. However, since yesterday, I cannot access Zoom Pro anymore. I tried asking for refund from Google because I haven't even used it for a month and now it's gone, but they said it's not possible, so can I at least use Zoom Pro until the end of what I paid for? It should last until October next year. P7,550 is not a small amount. I need to at least use Zoom Pro if you won't give me the refund. Please help. Please. Thank you.

Hi,

Looking to see if there is a way to check to see if there is a way to get log files from zoom on all user activity for a specific meeting?

Ideally it would be to see admittance records, removals and by whom as our meeting has an issue with co-hosts removing people who should not be removed.

Hoping there is a feature which can interrogate actions within zoom.

Any ideas?

TIA!

It says that my account is Business/Business Plus/Enterprise. It says that I have live phone support and live chat support, but when I try to contact either through calling or using chatbot to connect me with an agent, it says that my account doesn't have it. I really need to get in touch with a live tech for an issue. What should I do? I submitted two tickets and I am not getting a response there, either.

HI,

I paid my Zoom pro subscription on Oct 23. I go another transaction that failed to go through (card empty) yesterday. I have the following message on my Zoom:

"Your account has an outstanding balance of $15.00. If you do not pay your balance, you will lose access to all paid features and cloud recordings. 

I have a user whose Zoom account is linked to a Google login.  However, he no longer has that Google account.   He needs to login just using a Zoom username/password. How can I unlink his Zoom account from Google, while not unlinking it from my company Zoom account?   

Thanks.

I want to delete my zoom account

I go to Account Profile and click "Terminate my account". 

A popup appears

I have a free Zoom account associated with my main Gmail address that I've been using for many years. Recently, I had a nasty phone crash that left me unable to access my old device. Thankfully, most of my data was backed up, but now I'm having trouble using Zoom. I had to reinstall the Zoom app on my new phone, and although I have my account's user name and password, I'm unable to get past 2FA, since I no longer have access to the codes in the authentication app I was previously using, nor can I find my backup recovery code.

I'm still thankfully logged in to Zoom through the desktop app on my laptop, but when I go to account settings there to try to turn off 2FA, it sends me to the website, and then I run into the same issue -- not being able to log in cause I can't get past 2FA -- so it's a catch-22. The only way I'm even able to post this message here is because I created a new, temporary account using a different email address to access the website (but it's an address I rarely use, so it's not feasible to keep using this account going forward).

On the webpage where I was unable to log in, it said I could contact customer support, but then on the customer support page, it said that technical support isn't available to free customers. The thing is, I'd consider paying to upgrade my account if it meant I'd get customer support to fix this, but there's no way I can even do that without being able to get past 2FA in the first place! So does that mean I'll never be able to use this account on my phone ever again??

I've seen other people post similar queries here in the Zoom community in the past, and a few Zoom representatives replied, offering to help them out. I've tried responding to those threads, asking if they might be able to assist me as well, but I haven't received a response, so I figured I'd start this new discussion. If there's anyone out there who might be able to help me, please let me know!

Thanks

Zoom has stopped our services even we pay everything. Costumer service recommended  to write to manager, manager recommended to create tickets as a result we do not have zoom and loosing money. We paid more than 2500 euro. Who can I contact? Who care about user experience within zoom?

Our subscription  was cancelled due to a Zoom system mistake. We had a pending overdue invoice that we didn't know about. We paid the total amount that was in the invoice. And the quote we received didn't include VAT tax. So we paid the exact amount and our service was enabled. Now all our teachers are suffering due to your own system bug in the quote that you sent to us. We were not supposed to have any pending invoices in place.