If my credit card information is already filled in zoom website  for last year account payment. And if the service effective day already expired, Does it  automatically  renews for the annual fee  by using my credit card info or it asks my permission first for renewal?

I am deeply frustrated and disappointed with the way my payment issue has been handled.

I opened a ticket and provided all the necessary details right away. Then, I waited patiently for a whole day, hoping for a resolution. But because this issue affects not just me but a group of 120 people who have been practicing Yoga online for the past 5 years using two Zoom accounts, I decided to follow up by calling your support line at 800.

When I finally got through, instead of resolving my issue, the support professional opened another ticket unnecessarily, even though I had already provided all the details in my existing ticket. Then, I was asked to close my original ticket, which I did, trusting that this would help speed up the process.

I was then asked to provide screenshots of my Google Pay transaction and bank details, which I promptly shared. I have been extremely cooperative throughout this process, yet yesterday, I was told that since my account is on a free plan and Zoom claims they haven’t received the payment, I need to contact my bank instead.

Let me be very clear—I am responsible for setting up and maintaining our Zoom account for a community of 120 dedicated Yoga practitioners. It has now been a full week, and I have checked my bank account multiple times. The amount has not been refunded, nor does it show any payment error. I am almost 100% certain that Zoom (ZVC India Pvt Ltd) has received my payment.

At this point, I am even considering paying again, but I am afraid I will run into the same frustrating issue. Should I be looking at alternative platforms instead of Zoom?

This is not the first time I’ve had issues with Zoom payments. I’ve had multiple payment failures even while using Indian credit cards, forcing me to try different accounts to get payments through. If anyone checks my chat history, they will find several past cases related to payment failures.

I have been a loyal user for years, managing Zoom for an entire Yoga community. I need this issue resolved immediately. Please do not delay any further—this is not just about money, but about the smooth functioning of a group that relies on Zoom for their daily practice.