I have got an email with the message to renew my annual subscription. Unfortunately it is not possible. I tried several browser and also other devices. Can somebody help?

An automatic payment was made that I didn't want.
I no longer use zoom. Please cancel the credit card payment and issue a refund on November 21st.
The approved amount is USD 149.9.
Please let me know in more detail what I need to do to receive a refund.
Zoom version is pro version.
thank you!

Dear community,

I have to admit that I'm very frustrated with zoom. I purchased a Pro-license on 25 Sep. 2023. I wasn't able to access the account as I couldn't receive the verification code. There was a lot of back and forth with setting up secondary e-mail addresses, etc. When I finally managed to log in, the account had turned into a basic account. I asked the support team to change it to a Pro account. I can prove that I've purchased the pro-license and upon request sent a bank statement of my purchase. Since beginning of November I haven't heard back from the support team.

I am trying to cancel a Zoom subscription that is being billed to my personal credit card. The email it is affiliated with is no longer active (company no longer operational) and I don't have the password for neither the email nor the Zoom account affiliated with the email. How do I get this account to stop charging to my card?

I want to get my billing invoice.

I know that I can get my billing invoice through my setting, but My original ZOOM ID was restricted by error code 1003.

So, I cannot log-in my original ZOOM ID and I cannot get my billing invoice.

Please Give my billing invoice....

Hi! We already cancel an add-on that cost 100USD that was charged per month. This add-on was added to the Annual Pro Plan that we paid. Are Zoom still going charge us for this add-on while we have the annual plan? Or are we just done with the charges with the cancellation?

Thanks in advance😁.

It has been THREE weeks and still BASIC and money has left my bank account, I have an email and an invoice showing I paid for a PRO account.  Customer service is and has been zero help with the issue.  Today, another phone call later, I get told to send the email with the invoice to them and they will fix the account.  I get an email after sending them the required/requested invoice a few hours later telling me.....

"Thanks for contacting Zoom Support. It appears this ticket has been closed. If this request still requires assistance or if you have a new issue, visit https://support.zoom.us."

ABSOLUTELY STILL NOT FIXED!!!  And this is not a problem of assigneing a user (however I did try that option as recommended) but the CS reps keep telling me they have no proof I paid for the PRO account - what am I to do to get someone who will fix this!!!!!!???????