Everywhere I looked on the Zoom site it is stated that Zoom One Pro annual fee is £119.90. I have just been charged £143.88.

Is there a way of letting me know beforehand of any additional charges before the amount is taken from my account?

This appears to me to be a basic courtesy.

Also. I would like the information regarding the cancellation procedure to be clearer.

Thanks

H

Hi everyone, trying and renew my subscription and add a new card instead of an expired one, but no success on it. Always get a message that my card cant be processed and it may be an issue with a bank. I've my bank and there are no restrictions on my card. Zoom, take my money ) 

Please consider and check the actual basis when applying for value on an annual basis. And it should be annual. But you changed to monthly (from 12 months to 10 months, why? Reference INV193995371 INV193995444) to use in deciding to renew annually. In the near future

thank you

I have a problem upgrading my account
I've already purchased zoom product to upgrade basic to pro in January 16th transaction on 09.53 Indonesian Time
and the bank told me that the payment is successfull

I hope I can get the solution soon from zoom to upgrade my account zoom into pro

On January 15, 2024, I decided to cancel my monthly plan as the promotional period had ended, and I was contemplating switching to the annual plan. However, upon the expiration of my plan, I received a renewal message prompting me to renew. The message advertised a rate of USD 8 for each subscription period until cancellation. Enticed by what seemed like a favorable offer, I proceeded to renew, only to be charged USD 16. Immediately realizing the discrepancy, I cancelled the plan and engaged with support three times, each session lasting 90 minutes. Unfortunately, the support team disregarded the renewal message displayed on the Zoom platform and maintained the erroneous charge.

This experience was highly disappointing and reflects poorly on Zoom. I have decided to discontinue using Zoom after this incident. While they may retain the money, the reputational cost will likely surpass the financial loss.

I need to pay Zoom's installments this month, but I don't know why it doesn't want to withdraw the installments and refuses the payment process that I use every month.
Knowing that I paid the previous months using the same payment method
Because I tried so many times, I can't even change the payment method
He also refuses to pay directly from my Visa card, and I used more than one Visa card, and the result is the same