We're trying to create accounts using the @learningheroes.com email domain (our company domain), and we're not able to create the account.

Once we try to create it using the Zoom Web App it redirects to calliduscloud.zoom.us SSO, a company unknown for us, that we never heard or have any knowledge about it.

We have not configured SSO for our domain and as I'm the IT manager for the company, in our DNS records for our domain we have nothing related to Zoom verification for SSO.

This url is a small video of what is happening.

https://gyazo.com/8ed51ff2898c632c282868860f04150d

Any help is welcome!

Thanks!

I spent an entire week and a half dozen emails back and forth just to change a couple subscriptions. Delay after delay because support staff did not know the simplest things - like asking us to put a credit card on file for billing when we already have one on file. I do not see how Zoom expects to retain customers when they make it so difficult to do something so simple. They should not be wasting customers' time with a broken service system.

My two Zoom One Pro licenses expire tomorrow. Both are currently canceled. I would like to extend one of the two licenses, but I can't find a way to do this in the license overview. The only available option is "reactivate subscription", which would include both licenses. How can I reduce the number of licenses to 1 and then extend it?

 I subscribe Zoom one service for four years. Our account no. is: 504 093 xx, 
and user quantity is eight.

In 2024，I do not need eight users, I decide change users quantity to
three. So, I changed our Zoom service subscription to three users on 3/4
2024. I think system will automatic effective on 3/5 2024.

But after that, the system still charges eight users amount to our company.
Can I change to three users and refund to me immediately ?

I have several charges on my purchasing card that I have been trying to have removed and Zoom will not remove them. I work for an enormous college hospital system with a corporate Zoom account. I am one of literally thousands of lower-level employees, I do not pay for the hospital systems Zoom account. I have been ill served by their "Tier II" department. Who has claimed that the charges are from an increase in Zoom Room Licenses and monthly cloud services. MY COPRORATE CREDIT CARD WAS NEVER REGISTERED WITH ZOOM! I cannot believe that I am still fighting with them to remove the charges! Has this happened to anyone else?  

Hi - Thank you for contacting Zoom Billing. I am showing the charges are for an increase in Zoom Room licenses from 45 to 55 and Monthly Cloud services. I will transfer you to our Renewals team who can assist you with cancelling the services if needed.

Best,

Fernando

BIL0601858 / GR0144620 

I got a invoice for my payment this month.
It show me that i should pay KRW 23,370.
But you took KRW 22,959 from my credit card .
I just want to know why it different total payment
Because i paid it with my business card, so i need to explain about money to finance team.