cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Zoom account

Marc8000
Newcomer
Newcomer

‎2023-02-20 05:33 AM

I bought a yearly subscription to Zoom Pro. Zoom sent me an email to confirm my payment. There was a 'Sign In' button on the email, so I clicked on it but it opened a free basic account. I tried to connect in different ways but I only get the basic account. What did Zoom do with my money?

0 Likes
5 REPLIES 5

KlasinaDG
Newcomer
Newcomer

‎2023-02-20 06:50 AM

Good question... same problem here and no opportunity to get in contact with Zoom 😕 

0 Likes

Emmascott
Explorer
Explorer
In response to KlasinaDG

‎2023-02-20 10:23 AM

hey 

0 Likes

Emmascott
Explorer
Explorer

‎2023-02-20 09:39 AM

hey

0 Likes

KlasinaDG
Newcomer
Newcomer
In response to Emmascott

‎2023-02-20 09:47 AM

Hi

0 Likes

Emmascott
Explorer
Explorer

‎2023-02-20 10:24 AM

what

0 Likes