You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.
Learn more about our hybrid event experienceEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds
2022-04-05
11:16 AM
- last edited on
2023-04-13
10:51 AM
by
Bri
I have a user who has changed email addresses to a different branch of our company. We have only 5 licenses and they are used up. Is the preferred way to make the change deleting her old email and adding her a new user entirely? Will deleting her free up our 5th license to use for her again?
Solved! Go to Solution.
2022-04-05 06:38 PM
Hey, @j24633,
Your question is a little confusing, but let me try and help you through a couple of options.
It sounds like the user has a new email address... as opposed to just moving to a new department with the same address. In that case, her new email address is already set up in her new department, and they should provision her with a new Zoom User add-on. To be honest, this probably isn't ideal, as it means that all of her meetings, Personal Meeting ID, any Chats, and any Contacts set up will be lost and need to be recreated; much better to have more centralized Zoom account management that can simply move her into a new department -- all under the same account structure. But that's not your problem. 😎
This Zoom Support article will probably be helpful (or maybe overkill/TMI, but worth reading). Basically you can delete her old email address from your account, and any add-ons that were attached to her account then should become "unattached to anyone" on your account. Assuming you hire a replacement, when that person's email address is added to your account, you'll need to re-assign the available account add-ons to her email address/user account.
I hope that's helpful! If you need more info, reply to this thread and I'll try to help more if I can.
2022-04-05 06:38 PM
Hey, @j24633,
Your question is a little confusing, but let me try and help you through a couple of options.
It sounds like the user has a new email address... as opposed to just moving to a new department with the same address. In that case, her new email address is already set up in her new department, and they should provision her with a new Zoom User add-on. To be honest, this probably isn't ideal, as it means that all of her meetings, Personal Meeting ID, any Chats, and any Contacts set up will be lost and need to be recreated; much better to have more centralized Zoom account management that can simply move her into a new department -- all under the same account structure. But that's not your problem. 😎
This Zoom Support article will probably be helpful (or maybe overkill/TMI, but worth reading). Basically you can delete her old email address from your account, and any add-ons that were attached to her account then should become "unattached to anyone" on your account. Assuming you hire a replacement, when that person's email address is added to your account, you'll need to re-assign the available account add-ons to her email address/user account.
I hope that's helpful! If you need more info, reply to this thread and I'll try to help more if I can.
2022-04-06 10:45 AM
Ray, thank you so much. My post was confusing b/c I myself am I confused without how to word it, but you answered it perfectly. Thank you so much.
2022-04-06 11:22 AM
@j24633 - Zoom is like that... but you'll learn more and be a pro in no time! 👍 I've been producing Zoom events for small business and non-profits for several years now... and every day there's something new!
Glad to help.