Unable to make payment on Zoom one pro

[ShivM]

Hi Team

We are trying to upgrade our Zoom account from Basic free version to Zoom one pro . After we provide the credit card details, the payment screen goes blank and we arent able proceed.

This is happening in both mac and windows machines in all browsers too.

Thanks 

Shiv

[S_K · Accepted solution]

Hello @ShivM 

Thank you for reaching out to Zoom Community!

I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.

[ShivM]

Hi 

Thanks. We have submitted a request.