Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-04-11 03:51 AM - last edited on 2023-04-13 10:54 AM by Bri
I updated my subscription to basic because I didn't want to be charged for zoom anymore, actually it's been more than 6 months since I stopped using it for my job. When I open my account in the webpage the subcription status says BASIC and I don't actually understand why they charged me 160 euros for something I didn't order.
I want my money back, a full refund because my credit card details no longer appear on their webpage, I don't know if that's even legal or not.
The worst thing is that one cannot email the billing department of this company or even phone them from outside the US. It's almost impossible to contact them. I tried emailing them but they answered me "email not delivered".
I'm honestly not willing to accept this treatment and I'm not accepting anything less than a refund of the quantity I was charged of.
Solved! Go to Solution.
2022-04-14 08:14 AM
Hi @sparramansilla ,
Have you raised a support ticket? If not, I would recommend that you submit one using our web request (https://support.zoom.us/hc/en-us/requests/new) - Billing & Account Management.
If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.
2022-04-14 08:14 AM
Hi @sparramansilla ,
Have you raised a support ticket? If not, I would recommend that you submit one using our web request (https://support.zoom.us/hc/en-us/requests/new) - Billing & Account Management.
If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.
2023-07-24 05:10 AM
Hi!
Has your question been resolved?
- I have a similar problem, and I have not received a response from support for the last 4 months, and the money keeps being debited.
If the service continues to violate user rights, we could be in touch with you to try to resolve this issue together. Do you minde?