Spam Email?

[EleniP]

I received a "Your Bill is Past Due" from the following email:-

***********

Can someone confirm if this is a registered email for zoom or is this SPAM ? I looked into my INvoice history and there is nothing pending.

I would appreciate any info that can be provided.

[Calvo · Accepted solution]

Hello

please find in the following link all needed information about Zoom E-Mail and from what e-mail addresses you will receive informations:

https://support.zoom.us/hc/en-us/articles/360032808951-Not-receiving-emails-from-Zoom

[Calvo]

Hello Elen

we cant see the email you posted in your message...

For such requests it is important that you check the header information form the senders E-Mail.

These details shows from who you received the message and if it is a official zoom address.

[EleniP]

The email I relied the invoice from was..

***********

i am on a Basic Free Plan but am receiving constant email regarding an invoice that is overdue. When i go into my profile under Account Management - there are no past invoices nor any overdue invoices so I have no idea what is going on. And actually no way to resolve the issue as the only access I have is to chatbots!

If you can help I would appreciate it.

[Calvo · Accepted solution]

Hello

please find in the following link all needed information about Zoom E-Mail and from what e-mail addresses you will receive informations:

https://support.zoom.us/hc/en-us/articles/360032808951-Not-receiving-emails-from-Zoom

[S_K · Accepted solution]

The best practice is to never click on links in unsolicited emails. Go directly to the website and log into your account from there. 

Notes:

• Account-related notifications will come from no-reply (domain: zoom.us).
• Support ticket emails will come from support (domain: zoomus.zendesk.com).

If you suspect fraudulent activity, please refer to the following Zoom Support articles:

• Reporting suspected fraud on your account
• Reporting a compromised account

Fraud resources from the FTC:

• How To Recognize and Avoid Phishing Scams
• How To Recognize and Report Spam Text Messages
• How To Get Less Spam in Your Email
• Hacked Email: What to Do
• Protect Your Personal Data and Information

[Calvo]

Hello EleniP

as informed by User S_K kindly:

"The best practice is to never click on links in unsolicited emails. Go directly to the website and log into your account from there."

So if you login into your account and everything is looking good you do not have to worries about anything and my guess is that this email has not been sent by zoom.

Also see the further information from user s_k:
"

Notes:

• Account-related notifications will come from no-reply (domain: zoom.us).
• Support ticket emails will come from support (domain: zoomus.zendesk.com).

cheers calvo