Returning a product and replacing it with another product

[teshimoztemoru]

Hello, I'm trying to change a purchase I made - I purchased a product that allows me to meet 500 participants and I'm interested in replacing the product with a webinar. Is this possible?

[Ray_Harwood]

Welcome to the Zoom Community, @teshimoztemoru.

I can't say for sure, but I know it's highly unlikely.  Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032