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Payment was taken 2 times. Can't find how to return my money.


There is no support for such questions.Payment for using my account was taken 2 times last months. I have 2 receipts from 24th of December and 27th of December when payment was taken 2 times. Any help how to return my money? 

All payment receipts I added into this email


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Unfortunately, the Zoom Billing team does not monitor or assist customers in the Community forum, so you will need to contact Billing directly. Try submitting a request here:


I have had exactly the same experience after paying early at the end of March to secure a discount, and then having them take the full amount at the beginning of April. I haven't been able to get through to anyone at Zoom, either on chat or email. I will try what you 1st reply person suggested. Meanwhile I've cancelled as of next year. Still, I want my money back!