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Payment Done but plan not active

praveshdar
Listener

Dear Team,

 

I have pay one year plan and payment done but plan not active

user ***********

1 ACCEPTED SOLUTION

crchan123
Note Taker | Zoom Employee
Note Taker | Zoom Employee

Hi @praveshdar! Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

They will be able to assist you in resolving your issue. When you open a ticket, please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helps, please remember to click on the "Accept as Solution" button below!

View solution in original post

3 REPLIES 3

crchan123
Note Taker | Zoom Employee
Note Taker | Zoom Employee

Hi @praveshdar! Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

They will be able to assist you in resolving your issue. When you open a ticket, please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helps, please remember to click on the "Accept as Solution" button below!

yes, I have logged in with a Zoom account. But I could not understand how to contact your billing department. 

valve-cover-gasket 

3023058253
Listener

Payment done but subscription not active for one year