PAID for PRO and account and still showing BASIC

[Kara18]

I paid 185$ for the PRO version and til now I still have the BASIC version. I have proof of payment and they even emailed me a PDF to say I bought the PRO version and it will be from Aug 2023 - Aug 2024. I feel cheated that it cost me so much money and ZOOM has not fixed this issue. I tried to email them, and tried other ways to open a ticket with Zoom and til now I  have received ZERO help at all.

[Bri]

Hi @Kara18 ! Did you assign your license after you purchased it? https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses