Overbilling on new contract

[pinal-exicure]

How do we get refund from Zoom for being overbilled? We just renewed our contract for an annual term starting on May 1, 2024. The new contract removed a lot of services that we don't need. The first invoice under the supposed new contract still charged for all the services we dropped as part of the renewal. Of course, our zoom account manager is completely useless, as is the renewal specialist. 

Do people have any luck getting refund from this company? It seems like there are quite a few here looking for a refund for months of excess charges, which could be seen as deliberate and fraudulent by the company.

[Ivana7]

I am facing a similar situation. I requested changes to our subscription one month before it was set to renew. I finally managed to get in touch with someone through the support ticket system, but after six weeks, no changes were made to our plan, and we were automatically charged for our old/incorrect subscription. The support team stopped replying to me in the ticket system, and I am still trying to receive a response from someone in the Zoom team. This is especially frustrating because we're forced to contact Zoom to make any changes to our plan (the options to edit the plan from our admin account are all greyed out). I'm keeping an eye out on all similar discussion threads in this community portal in case anyone manages to get these kinds of resolved.