No Live Support?

[LJC]

I'm just now learning my pro subscription does not include live or chat support. When did this happen? Can I pay to talk to someone just once? The "online" resources are not helpful to my issue. I'm trying to do what a couple of my associates have done in the past by speaking to a Zoom tech advisor on the phone. How do I speak to a human at Zoom? What level of subscription do I need?

[courtneyrog1]

have you had any luck? I'm struggling with the same issue right now

[Harperchild]

Business / Business Plus / Enterprise   apparently costs $50 a month!

[Harperchild]

any luck, anyone?

[Harperchild]

I have just discovered that real human beings are limited to the 'business class'

[ScottLawrence]

Then why the H*ll do we even buy a pro plan?

[HunterGael]

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@LJC wrote:

I'm just now learning my pro subscription does not include live or chat support. When did this happen? Can I pay to talk to someone just once? The "online" resources are not helpful to my issue. I'm trying to do what a couple of my associates have done in the past by speaking to a Zoom tech advisor on the phone. How do I speak to a human at Zoom? What level of subscription do I need?

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1. Zoom's Basic plan does not include live or chat support. Users on this plan are typically directed to the Zoom Help Center and community forums for self-service support.

2. Pro Plan: The Pro plan provides access to Zoom's customer support via email only. You can submit a support ticket through the Zoom website or the Zoom client.

[Axe1]

Yeah, this sucks.  Chatbot can't understand the question - feeds me thousands of unrelated posts.  I suppose if I upgrade, then I can have a real person tell me there is no solution to my problem.  Worth it!