License renewing issue

[Nucleus]

Hi can anyone help me. 

I have a business account, which was about to expire on 19th Feb 2023 and I have informed our new partner about the expiry and had done the payment for the renewal. My partner, however renewed the licenses from 15th Feb 2023 onward other than renewing the licenses on actual date. 

[Jameswalter]

1. You can email billing support by visiting the following link: https://support.zoom.us/requests/new .

From the dropdown menu that asks you to select your request type, select billing from the menu.