How to get passed "pending cancellation" so I can sign up for a service with coupon code

[janb_ke]

It's now 5 years in a row we struggle to "renew" (ie cancel our Zoom business 10 users, and sign up again using a Tech Soup coupon).

This year is worst of all.

I cancelled the subscription but can't get the new service ordered, all I can do is reactivate the old service.

No option for one year and no possibility to enter a coupon code.

I'm so fed up with this painful experience.

[S_K]

Hello @janb_ke! 

Please contact Zoom Billing to request immediate cancellation so you can resubscribe with your TechSoup discount code. I suspect your account is in a grace period designed to prevent loss of service at the end of your term. Once cancelled completely, you will be able to proceed with your new order using your TS code.

Cheers!

~S