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CUAA
Newcomer
Newcomer

‎2022-11-24 03:51 PM - last edited on ‎2023-04-28 01:37 PM by Community Moderator | Employee

Why am I being charged $187.38 instead of $149.90 as it clearly states that is the licence price on my profile? 

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2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2022-11-24 04:24 PM

Hi, @CUAA. Thank you for visiting the Zoom Community to seek support. Because this is a public forum, we do not handle billing related questions here.

 

Please submit a support ticket to our Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

 

Sometimes with questions like this, the answer might be in the details of your invoice, available here in the Invoice History tab:  https://zoom.us/billing/report 


Ray -- check out the GoodClix website.

S_K
Community Champion | Employee
Community Champion | Employee

‎2022-11-30 07:41 AM

Hi CUAA,

 

I recommend viewing your full invoice to see your charges as Ray suggested. It sounds like there may be an add on included.

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