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Browse Backgrounds2023-03-18 01:54 PM
I am trying to set up a new Zoom account for my business and keep getting an error message "Request failed with status 401", after entering my email and entering continue. I have cleared my cache and all cookies, closed my Chrome browser and reopened. Still getting the same error. Tried in FireFox and having the same issue. I can open my personal Zoom account and have no issue with that account.
Solved! Go to Solution.
2023-03-18 06:01 PM
Welcome to the Zoom Community, @JoeK328.
Sorry you're having this issue.
From your description, it sounded to me like you may be trying to create a separate account for the new user.
If this is an employee or contractor working for you, I'd suggest adding the new user to your account. Note that you -- as the account owner and admin -- will have all the billing information in one place, rather than in two separate accounts. This is the normal way to make several users within one "billing" account.
There is a relatively easy way to do this from inside your account. See the How to add a new user section of this Zoom Support article:
https://support.zoom.us/hc/en-us/articles/201363183-Managing-users
However, if you continue to experience the 401 error, please see this Zoom Support article:
https://support.zoom.us/hc/en-us/articles/5719763721101-Zoom-error-code-401
2023-03-18 06:01 PM
Welcome to the Zoom Community, @JoeK328.
Sorry you're having this issue.
From your description, it sounded to me like you may be trying to create a separate account for the new user.
If this is an employee or contractor working for you, I'd suggest adding the new user to your account. Note that you -- as the account owner and admin -- will have all the billing information in one place, rather than in two separate accounts. This is the normal way to make several users within one "billing" account.
There is a relatively easy way to do this from inside your account. See the How to add a new user section of this Zoom Support article:
https://support.zoom.us/hc/en-us/articles/201363183-Managing-users
However, if you continue to experience the 401 error, please see this Zoom Support article:
https://support.zoom.us/hc/en-us/articles/5719763721101-Zoom-error-code-401
2023-03-18 07:37 PM
Hello Ray!
Thanks for the reply! Glad to be part of the community.
I have a personal basic "free" account, and not a paid account. I am in the process of starting up a new sole proprietor business and attempting to set up a basic Zoom account for this company with myself as the only user.
Thank you for the link to a Zoom Support article with instructions for submitting a support ticket. When I tried previously to connect with Zoom support I got a message that because I am not an account paying for service they will not assist me. The message I received indicated I have to use this community to solve the problem.
I will mark your post as accepted since it was helpful, even though it did not solve the issue. I appreciate your contribution to the community as a Champion!
2023-04-13 07:09 AM
Hi @JoeK328, thank you for your contribution to the Community!
I was wondering if you had some time to try the troubleshooting steps outlined in this article for error 401? https://support.zoom.us/hc/en-us/articles/5719763721101
I know it has been a bit since you initially posted, but I hope this is helpful!
Carla,
Zoom Community Team