Error code "Request failed with status 401"

[JoeK328]

I am trying to set up a new Zoom account for my business and keep getting an error message "Request failed with status 401", after entering my email and entering continue. I have cleared my cache and all cookies, closed my Chrome browser and reopened. Still getting the same error. Tried in FireFox and having the same issue. I can open my personal Zoom account and have no issue with that account.

[Ray_Harwood · Accepted solution]

Welcome to the Zoom Community, @JoeK328.

Sorry you're having this issue. 

From your description, it sounded to me like you may be trying to create a separate account for the new user. 

If this is an employee or contractor working for you, I'd suggest adding the new user to your account.  Note that you -- as the account owner and admin -- will have all the billing information in one place, rather than in two separate accounts.  This is the normal way to make several users within one "billing" account.

There is a relatively easy way to do this from inside your account.  See the How to add a new user section of this Zoom Support article:

https://support.zoom.us/hc/en-us/articles/201363183-Managing-users 

However, if you continue to experience the 401 error, please see this Zoom Support article:

https://support.zoom.us/hc/en-us/articles/5719763721101-Zoom-error-code-401 

[JoeK328]

Hello Ray!

Thanks for the reply! Glad to be part of the community.

I have a personal basic "free" account, and not a paid account. I am in the process of starting up a new sole proprietor business and attempting to set up a basic Zoom account for this company with myself as the only user.

Thank you for the link to a Zoom Support article with instructions for submitting a support ticket. When I tried previously to connect with Zoom support I got a message that because I am not an account paying for service they will not assist me. The message I received indicated I have to use this community to solve the problem.

I will mark your post as accepted since it was helpful, even though it did not solve the issue. I appreciate your contribution to the community as a Champion!

[CarlaA]

Hi @JoeK328, thank you for your contribution to the Community!

I was wondering if you had some time to try the troubleshooting steps outlined in this article for error 401? https://support.zoom.us/hc/en-us/articles/5719763721101

I know it has been a bit since you initially posted, but I hope this is helpful! 

Carla,
Zoom Community Team