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Does anyone have a number/contact for Zoom Customer Care -- trying to request billing processing

MFairorth
Listener

Hello All,

 

Does anyone know of a number to talk to a Zoom representative regarding some special handling for billing and renewal? I believe we have an "account representative" associated with our account but the only email I can get from them is the support@zendesk contact.

 

There must be a way to speak to someone at Zoom regarding a non-standard situation. Does anyone have such contact information?

 

Thank you very much!

 

Marc

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @MFairorth.

 

Contact numbers for Zoom Support are located here:

https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support

Having a phone number doesn't guarantee you'll get to talk with anyone.  While giving that a try, I'd go with my standard billing answer here:

 

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032


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