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I don't know if "Contact Center" is even the appropriate location/board for this first-time message. Gahhh, another internet site that has no direct customer support, only "chat rooms" with people who may or may not know the answer to questions. I hate this. I'm not good at stuff like this, and if I didn't desperately need ZOOM for what I'm doing in my personal life, I wouldn't be here. So... here goes... a question I bet nobody can answer...
I just now signed up (it was an upgrade from a trial account), and it seems I'm paying at least $149 per year, although I chose two additional features, so it might be around $170. I went through the whole process, all the screens obediently, as suddenly -- I was "in"? Suddenly, I'm HERE. I never saw an opportunity to approve payment of any kind. Never say a debit card page, never saw a PayPal link or any other kind of payment. How did I arrive at this point, seemingly with a working account, and not pay for it? Kind of nervous just now. And what a waste of time to write this -- there's no real contact person or customer service agent.
Hi @Availeth welcome to the Community! Slightly confused as to your question.. where did you see the option to upgrade? Within your Zoom profile at https://zoom.us/profile? Or was this a promotional item such in an email fro a free trail? Lastly, as the Owner on the account or admin with specific permissions, you can go to https://zoom.us/billing to see plan types, invoices, etc., is there anything there as to you purchasing your license or are you prompt to upgrade still?