Credit on account

[ROCswims]

We were granted a credit of $300 something. I was wondering where that went to?

[EZee]

hey there, did you ever figure this out? I'm experiencing the same problem. So frustrating

[Mandel]

Hi @EZee ,

Credits get either refunded, applied to an open invoice or sometimes the credit remains on the account's credit balance for future use. I have reviewed the account that is linked to your community email address, however, I do not see any recent credits.

If you need help locating a specific credit, I recommend that you submit a request to Zoom Billing so our specialists can take a closer look and also share account-specific information/documentation with you.

Cheers,

Zoom Community Team

[Mandel · Accepted solution]

Hi @ROCswims ,

Upon reviewing your account, I can confirm that the credit was refunded to your original payment method. 

I hope this was helpful. Let me know if there are further questions.

Cheers,

Zoom Community Team

[MGSR]

Hi @ROCswims! I wanted to let you know that I’ve marked @Mandel's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.