Coupon code can not be applied as I was told from Zoom support

[Region18]

I had bought one year of Pro and when I purchased it, I could not see where to put the coupon code I had from Tech Soup and so I was told by Zoom Support to wait until the whole year subscription was ended and then I will be able to use the coupon code upon renewal. I believed them and tried but the coupon code appears as not applicable. I need to renew my subscription ASAP since I have a recording that will be deleted in a couple of weeks if I do not renew it. 

[CarlaA]

Hi @Region18, welcome to the Zoom Community and thank you for posting for the first time!

I understand your urgency to renew your subscription and apply the coupon code you obtained from TechSoup. I apologize for any inconvenience you have faced with the coupon code application. While I'm unable to access account-specific information or process transactions, I can provide you with some general guidance. 

In this case, please reach out to our billing team by submitting a ticket. When contacting our support team, it may be helpful to have documentation readily available to prove your eligibility for the coupon code. This can include any confirmation emails or documents received from TechSoup regarding your subscription or coupon code. 

I hope this helps point you in the right direction!

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!

[CR_Nonprofits · Accepted solution]

Hello,

Thank you for your interest in Zoom products to support your organization.

Please refer to the Zoom Cares page to learn more about Zoom for Nonprofits, Zoom's discount program on select products for eligible nonprofits.

If you have questions about your subscription, please submit a support ticket and we will review your request. Thank you.