Change the Billing Country

[zaheeren]

I've moved to a different country. When I try to change my billing address, I'm unable to do so. The error shown is "We are unable to update your billing country since it is ineligible for this currency" and I'm unable to change the currency as that is disabled.

[S_K]

These articles might help:

• Frequently asked questions on currency change 
• Updating your Zoom billing contact (Sold To address can also be updated here)

  If you still need assistance, I recommend that you contact Zoom Billing for assistance. They will need to access your account to determine the issue.

  • Contact Billing

[zaheeren]

I've tried these. It doesn't work.

[S_K]

@zaheeren 

May I have your account number, please? I will take a look. If needed, I can try to create a ticket for you. 

[zaheeren]

A/c no. 51328237

[S_K · Accepted solution]

Thank you I've created case number BIL0468104 in your name. Due to the current volume of requests, response time may be a bit delayed. Thank you for your patience.