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Cant access past recordings when downgraded

janineWriteRN
Newcomer
Newcomer

‎2024-03-14 04:17 AM

I was associated with another account and now cannot access past recordings. They told me to do this:

Unfortunately we do not have this Zoom Enterprise Plan anymore. We were not giving any notice.
 
We email everyone and also share on social media.
 
Here are steps to get your video recordings from Zoom.
 
Please note that this steps is NOT connected with HNP in anyway.
 
Just passing along to make sure you get your video recordings.
 
1. Log onto your account on Zoom.us
2. Click on account profile
3. Click on "Unassociate and create your account"
4. From here, select the plan you want
 
Hope this helps you get your recordings.

Will I be able to get my recordings by doing this since it will be a new account?
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1 REPLY 1

Tam1
Newcomer
Newcomer

‎2024-12-10 03:12 PM

What if my account was not associated with a company but was my own, and I just downgraded? Is there a way to get a past recording, before 30 days passed?

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