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Bill problem


Dear team


i've already pay the bill 

but my account still basic plan


please help



Zoom Moderator
Zoom Moderator

Hi @mproject have you assigned the license? If not, this maybe why you are experiencing this. 


To assign a license: 

  1. Sign in to the Zoom web portal.
  2. Click User Management, then Users.
  3. Locate or search for the user who you want to assign a license.
  4. Click Edit at the end of the user row. This will open a window.
  5. Choose the User Type to assign
    Note: If your account utilizes the Meeting Connector, but on-prem  is not available under User Type, then you will need to manage on-prem users, using the Group, Account, or User Profile level settings.
  6. After choosing the User Type, use the drop down to select the license.
  7. (Optional) Assign add-ons by checking the boxes for the add-on. For Large Meeting, Webinar, or Zoom Events licenses, choose the radio button for the size of the license, if it is not automatically selected.
  8. Click Save.
    The license is now applied to the user and they can use it immediately.

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