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2023-02-15 11:17 AM - last edited on 2023-05-05 11:55 AM by Bri
I would like to add monthly licenses to my annual Zoom One Pro account. But I am not finding a way to do that. Does anyone know if I am able to do this?
2023-02-15 01:26 PM
If you need to add users and must purchase additional licenses, Zoom will pro-rate the new licenses price plan for the remainder of the payment period so that it will renew on the original payment cycle. If you are removing licenses, this change will occur at the end of your subscription term with no refund or credit. You will still have access to those licenses until the end of your subscription term.
Note: If you are removing licenses, make sure you unassign the licenses under Users in User Management. If you are adding licenses, you must assign those licenses to users. Learn more about setting up users.
If you are switching from monthly to annual, Zoom will pro-rate the remaining time on your monthly subscription and credit it towards the annual pricing. If you are changing from annual to monthly, Zoom will pro-rate the remaining time on your annual subscription and apply a credit to your account to be used for the monthly plan. Learn more about monthly and annual plans.
If you need more assistance, please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.
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