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Newcomer
MilwaukeeICC
Newcomer
January 27, 2023
Solved

Accidently Canceled Pro Subscription

  • January 27, 2023
  • 2 replies
  • 3 views

Hi,

 

I accidentally canceled my Zoom pro account and I want to reactivate it. I tried calling billing but am not getting through. I was already charged an annual fee for this year so I just want to use my subscription. 

 

Any advice would be helpful.

Best answer by YaBoiB

Hello @MilwaukeeICC, 

 

 If you are on an annual subscription then your subscription will be good until the date of the renewal is upon you. 

 

You should be able to go into your billing tab and then reinstate your account there. If you cannot let me know and I can have a support ticket opened up on your behalf and sent to the Billing team to reach out to you via email. 

 

Regards,

Brandon 

2 replies

YaBoiB
Community Champion | Employee
YaBoiBAnswer
Community Champion | Employee
January 27, 2023

Hello @MilwaukeeICC, 

 

 If you are on an annual subscription then your subscription will be good until the date of the renewal is upon you. 

 

You should be able to go into your billing tab and then reinstate your account there. If you cannot let me know and I can have a support ticket opened up on your behalf and sent to the Billing team to reach out to you via email. 

 

Regards,

Brandon 

A
Newcomer
abiodun_adetula
Newcomer
July 30, 2023

Hello I accidentally cancelled my Zoom white board subscription which should end normally by July 9, 2024.

 

I want to reactivate and it is telling me that i would be billed another $24.90?

 

I still have access to Zoom whiteboard till July 2024, why should i have to pay again?

YaBoiB
Community Champion | Employee
YaBoiB
Community Champion | Employee
August 1, 2023

Hello @abiodun_adetula, 

 

 Let me reach out to someone that specializes in Billing to help you out. I am more familiar with technical issues then billing issues. Please stand by. 

 

Brandon 

G
Newcomer
galangalif
Newcomer
February 2, 2023

hi, i experienced the same issue with @MilwaukeeICC. can you help me?

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
July 30, 2023

Hi, @galangalif.

 

Did you review the excellent answer from @YaBoiB? If you accidentally canceled any Zoom plan, that plan continues in force until the end of the period paid for. In most cases you can indicate in advance if you’d like to continue the plan, but you can always start the plan again on the day it ends. 

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