Hello there,

I'm experiencing issues on the Zoom app for quite a while now: whenever I'm in a meeting, the application freezes after a while and ultimately goes unresponsive and have to kill the task. Restarting makes it work flawlessly again until it decides to go unresponsive again. The time frames seems to be completely random, sometimes it freezes after 3 minutes, sometimes it endures 30 minutes without issues.

What I have tried so far:
- A complete reinstall (including deleting all temporary or cached files)

- Updating all drivers

- Turn of hardware acceleration

- Running in admin mode

See below for the crashrpt.xml that contains all of my relevant specs (even though it shows Win 10 in there, but I'm using Win 11 Home, build 26100):

<?xml version="1.0" encoding="UTF-8"?>
<CrashRpt version="1403">
<CrashGUID>03df9ba0-9286-4988-a0a7-5e04be2f284e</CrashGUID>
<AppName>Zoom.us</AppName>
<AppVersion>6.2.7.49583</AppVersion>
<ImageName>Zoom.exe</ImageName>
<OperatingSystem>Windows 10 Home Build 26100</OperatingSystem>
<DispalyDevice>Intel(R) UHD Graphics||NVIDIA GeForce RTX 3070 Laptop GPU||NVIDIA GeForce RTX 3070 Laptop GPU</DispalyDevice>
<CPU>11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz</CPU>
<CPUUsage>2.976142</CPUUsage>
<OSIs64Bit>1</OSIs64Bit>
<GeoLocation>de-de</GeoLocation>
<SystemTimeUTC>2025-01-06T11:03:14Z</SystemTimeUTC>
<ExceptionType>13</ExceptionType>
<GUIResourceCount>1338</GUIResourceCount>
<OpenHandleCount>2991</OpenHandleCount>
<MemoryUsageKbytes>416468</MemoryUsageKbytes>
<MemoryLoad>51</MemoryLoad>
<TotalPhysicalMemory>32406</TotalPhysicalMemory>
<AvailablePhysicalMemory>15662</AvailablePhysicalMemory>
<TotalPageFile>38806</TotalPageFile>
<AvailablePageFile>8283</AvailablePageFile>
<TotalVirtualMemory>134217728</TotalVirtualMemory>
<AvailableVirtualMemory>132116301</AvailableVirtualMemory>
<GPUInfo>Intel(R) UHD Graphics##30.0.101.2079</GPUInfo>
<GPUInfo>NVIDIA GeForce RTX 3070 Laptop GPU##32.0.15.6109</GPUInfo>
<CustomProps>
<Prop name="App Start Time" value="20250106_115128"/>
<Prop name="Meeting ID" value="2CBD6875-121E-412B-88B4-F0A6AE700887"/>
<Prop name="VideoLaunchReason" value="12"/>
</CustomProps>
<FileList>
<FileItem name="crashrpt.xml" description="Crash Description XML"/>
<FileItem name="ssbcrash_hang_6.2.7.49583_NA_NA_01062025_120314_Zoom.exe_6720_unknown_NA_NA.dmp" description="Crash Minidump"/>
</FileList>
</CrashRpt>

Hi everyone,

I noticed that Zoom is not uploading the invoices to our national Finance System (ANAF), in the SPV portal. This is something we cannot do ourselves, the company that emits the invoice needs to do it, starting with 2024. This is impacting my deductibles and by bottom line, so my tax percentage.

Fellow Romanians, has this happened for you too? How did you solve it?

Other users, can you help me find an email address that works or a way to talk to an actual person from Zoom? The Chatbot is useless here.

Thank you,

Stefana

I have an issue on our work Zoom account where a meeting description will NOT disappear for all our meetings. When a meeting is set up we put in a title and schedule.  When it comes to the event and the participants are in the waiting room - on joining an incorrect title always shows which we can not find anyway in our settings to remove.  The title we create then sits as a subtitle.  Has anyone else experienced this issue?

Is anyone else having constant trouble with the app badge icons in the Zoom app for iOS? Previously I was having weird issues where me sending another user a chat via my computer would generate a badge icon on my zoom app on my phone. That is still happening but now I have the added annoying problem of the badge icons not clearing. I have a badge of 1 even if I have read all my chats. I can make it go away by marking a message as unread and then reading it but as soon as I get another message, the badge is back and doesn’t go away. Anyone else having this issue? I think it started around the time I upgraded to iOS 18.

Speaking of iOS 18, why in the world hasn’t Zoom updated their app icon to support dark mode like every other app maker has? Really makes it seem like the devs don’t know what they are doing. 

I use Zoom to do math classes.
It is a method of solving problems with each other on the file after sharing math books with students.

Since last week, the handwriting I've been writing is fine, but there is an error in the handwriting written by the student, not in a place where the handwriting was taken, but in a different location.

Error letters are usually moved up to the left in a smaller size.
Both teachers and students tried it on iPad, and it's the latest version of Zoom.

I took pictures and videos, but I'm sad that they weren't attached.

Anyone know a solution?

And I want to complain about not being able to take classes for two weeks due to an error at ZOOM  headquarters, where should I contact them?

Hello, before I put the AI on, when I was recording and pinning my video, I couldn't find the participants' videos and that's what I wanted. Since the introduction of AI, when someone speaks, their video is also recorded and is in my recording. 
Is it possible to disable this option to have only my video (from the host) and the voice only from the participants?