About Alex_z

Alex_z · 2023-03-21 05:29 AM

hi,I must change the default audio prompts when the recording starts or stops on demand (I need to upload new in a different language).Is this possible? I went to the path: Company Info/ Account Settings/ Default Audio Prompt But there is omitted the...

Alex_z · 2023-03-12 04:20 AM

Hi all, Is this possible to add Common Area Phones in Group as members?I noticed that only users I am allowed to add as members in groups. Thanksalex

Alex_z · 2023-03-11 06:46 AM

Hi,What is the best way to do the following? Some users need to be able to receive inbound calls but not be able to make outbound.I have tried to play with " Restricted Call/SMS Hours" but obviously this feature restricts both, incoming and outgoing ...

Alex_z · 2023-02-21 06:46 AM

Hi all,As the subject says, I am trying to understand what actually means this information in the Analytics & Reports / User Performance Reports. Unique Inbound" & "Unique Outbound" ThanksAlex

Alex_z · 2023-02-17 03:16 AM

Hi all,Is there any option for a call back?If I want to call a user who is busy right now, is there any way for me to be notified when the user will be available? Or to call him back? any response will be very appreciatedthanksAlex

Alex_z · 2023-03-22 01:53 AM

Hi,thank you for your reply,Actually, I am talking about the following. The notification messages that are played when the recording stops or starts by the agents. Regards,Alex

Alex_z · 2023-03-13 09:38 AM

Yes, I agree. Maybe, this is probably a good reason. thanks.

Alex_z · 2023-03-13 01:54 AM

Thank you for your reply, So, how can I accomplish configuring users (or common area phones) to be able to receive inbound calls but not to be able to make outbound?

Alex_z · 2023-03-13 01:50 AM

Thank you for your reply.Actually, I am interested in adding common area phones in Groups under "User Management", in order to be able to avoid managing all of them one by one.. thanksAlex

Alex_z · 2023-02-22 01:36 AM

Thank you very much. It is a good explanation that is not mentioned in the documentation.

User Statistics

User Activity

Change default Audio prompts (Ad Hoc Call Recording)

Common Area Phones in Groups

Call Restriction

What does mean "Unique Inbound" & "Unique Outbound"

Auto Call back feauture

Re: Change default Audio prompts (Ad Hoc Call Recording)

Re: Common Area Phones in Groups

Re: Call Restriction

Re: Common Area Phones in Groups

Re: What does mean "Unique Inbound" & "Unique Outbound"

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