Topics with Label: Zoom Device Management (ZDM)

Zoom Proximity Sharing not working on Polycom devices (Poly X30, Poly X50, TC8, TC10)

Hey, I am having an issue where Proximity sharing prompts users for sharing codes rather then allowing them to direct share from the Zoom app like in the past. It has been very frustrating for our users. Did a Zoom app update break this feature? I am...

receiving H.323 calls. on a zoom room enbled device . POLY x series

I have good number of Poly x50s/30s in my environment. all these systems have specific h323 addresses assigned to them. In native Poly mode I can have incoming calls via the assigned addresses. in Zoom Mode I cannot call into these devices using the ...

Zoom default starting volume

OS: Window 10 I currently use window's volume mixer that allows different applications to have different volumes. Zoom currently starts at 100% volume. Changing the volume now does not seem to change the starting volume of the next use. Every solutio...

Removing device from Zoom Rooms in admin portal

We are decommissioning our Zoom Rooms, and therefore want to remove the device that we have in our admin portal but I cannot see a way to do this. Can anyone help with this?

Zoom Room Alerts Missing for Newest Critical Update Required

Hello Community, Has anyone ran into this new issue where a Zoom Room is required a Critical Upgrade, and CANNOT start a meeting without the Upgrade? This also sets the Controller to display only Home and Setting options, and indicates that the room ...

Crestron Controllers/Schedulers not connecting to ZDM

As I am updating hardware across our Zoom rooms, i am noticing its hit or miss with Crestron devices connecting to ZDM. I can have a site where 8 out of 10 connect, with the remaining 2 not connecting. This after updating firmware and rebooting. I ju...

Room Controls: "Public IP is forbidden"

We're setting up a new room where the projector should be turned on or off from the touch panel, but if the device profile uses a public IP (i.e.: not a RFC1918 one) after a few seconds the error "Public IP is forbidden" appears. This does not happen...

Resolved! zoom rooms app updated failed poly x50 / TC8 touch pad

i have been having issues with updating to the latest zoom app on the tc8 and the x50.i I'm stuck on 5.16.0(3769) on the x50 and 5.16.1 on the tc8. poly device software is current. (4.1.1-386158 & 4.1.1-211267) not sure if this is related or not but ...

Resolved! Virtual Backgrounds with a Logitech Rally Bar

Using Zoom Room with our new Logitech Rally Bar, and I noticed I cannot use the virtual backgrounds with the Rally Bar unless it is in BYOD mode. Is there any solution for this as I know older AV bars that allow for Virtual backgrounds?

ZDM Issues for iPad Minis

Hello, we've been having iPad Mini 5/6s ZDM migration issues lately. We've been doing it globally on several sites until we've ran into a problem. When doing the ZDM migrate the zoom app is not automatically installed to the iPad when it should have....

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Zoom Proximity Sharing not working on Polycom devices (Poly X30, Poly X50, TC8, TC10)

receiving H.323 calls. on a zoom room enbled device . POLY x series

Zoom default starting volume

Removing device from Zoom Rooms in admin portal

Zoom Room Alerts Missing for Newest Critical Update Required

Crestron Controllers/Schedulers not connecting to ZDM

Room Controls: "Public IP is forbidden"

Resolved! zoom rooms app updated failed poly x50 / TC8 touch pad

Resolved! Virtual Backgrounds with a Logitech Rally Bar

ZDM Issues for iPad Minis

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Resolved! zoom rooms app updated failed poly x50 / TC8 touch pad

Resolved! Virtual Backgrounds with a Logitech Rally Bar