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Recent Activity

Zoom Rooms and Logitech Sync - Some of your zoom devices need to be upgraded - 6.2.1

We have a number of Logitech Rooms paired together with the Zooms Rooms kit all running 6.2.1 upon starting a new meeting we are run into this prompt on the tablet and screen. The message "Some of your zoom rooms devices need to be upgraded to join t... Show more

We have a number of Logitech Rooms paired together with the Zooms Rooms kit all running 6.2.1 upon starting a new meeting we are run into this prompt on the tablet and screen.

 

The message "Some of your zoom rooms devices need to be upgraded to join this meeting. Please contact IT for assistance" appears in your Zoom Room when trying to join a meeting.

 

We have already checked we are on the latest and IT have downgraded to 6.1.1 and this has not made a difference.  Help and suggestions things to try ?


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Resolved! Room Controls for USB-to-Serial adapter

Hello, I'm writing a JSON file for room controls and can't seem to find any documentation around sending commands via USB-to-Serial adapter. I did, however, see that this capability was added in a past update so it should be possible.I know that my U... Show more

Hello,

 

I'm writing a JSON file for room controls and can't seem to find any documentation around sending commands via USB-to-Serial adapter. I did, however, see that this capability was added in a past update so it should be possible.

I know that my USB adapter is using COM3 but was not 100% on how to reference it in the JSON file. I am getting a Json File Configuration error.

 

I was hoping if someone could let me know if I am on the right track here and offer any suggestions.

 

Here is what I have for the adapters section:

"adapters": [

{

"model": "Serial_Port",

"port": "COM3",

"settings":

{

"baud_rate": "9600",

"data_bits": "8",

"parity": "PARITY_NONE",

"stop_bits": "1",

"flow_control": "FLOW_NONE"

 },

 

(if you would rather I post the entire JSON file I can I was just focusing on the adapter for this post)

Thanks!


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Crestron Scheduler Light Bar reporting wrong

Anyone else see this issue where the light bar reports as busy, but the room is available?

Video recording on last meeting

There was a recording downloading and I save to my desktop as I always to but today the recording was about a second long and did not record the whole two hour meeting. I need that recording. 

Zoom Room Mic Not Working in Teams

Are there any known issues in the current Zoom version, 6.1.5, regarding microphone audio working in a Teams meeting? In our client's zoom room everything works fine in a zoom meeting, however, in a Teams meeting joined from the room the microphone a... Show more

Are there any known issues in the current Zoom version, 6.1.5, regarding microphone audio working in a Teams meeting?  In our client's zoom room everything works fine in a zoom meeting, however, in a Teams meeting joined from the room the microphone audio does not work.  This is on a Crestron MX50-Z kit.


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Reassigning a participant midway to a separate room / breakoutroom

If a participant leaves a separate meeting room in the meantime and returns to the plenary room, I can no longer reassign the participant to the separate meeting room. I only see that the participant is 'not participating'. I cannot select this parti... Show more

If a participant leaves a separate meeting room in the meantime and returns to the plenary room, I can no longer reassign the participant to the separate meeting room. I only see that the participant is 'not participating'. I cannot select this participant in the 'Add participants' text box because the participant does not appear there. The participant remains standing under the separate meeting room with the text 'not participating'.

Previously, I could reassign a particpant without problems. What has changed in Zoom and how do I do this now? Or is this a bug?

Only if the participant completely leaves the meeting and then logs in again, can I select the participant again under 'Add participants' and add them back to the breakout room.

 


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Resolved! Issue with Joining a Teams meeting in a Zoom Room

I've been having issues connecting to teams meetings in one of our Zoom Rooms. When we enter the teams meeting id the controller would just spin and never join and the TV itself is stuck on a white screen.

 

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Is boundary framing working for anyone with auto-framing?

I just noticed a few new camera features have rolled out and I thought I'd try them. First, we finally can rename cameras without using regedit! Boundary framing promises to solve a problem I have in several of my rooms. I have a camera at the back o... Show more

I just noticed a few new camera features have rolled out and I thought I'd try them.

 

First, we finally can rename cameras without using regedit!

 

Boundary framing promises to solve a problem I have in several of my rooms. I have a camera at the back of the room which zooms way in on a speaker at a podium. Sometimes speakers wander off to point at the big screen, so if the camera could follow them, that would be great!
I went through the process documented on this Zoom KB and the setup went well once I found the tiny "set camera boundary" button. I zoomed in on the area where a speaker might wander, walked around, confirmed head tracking. It was looking great.

I then tried it in a meeting. I started with manual framing, zoomed in as usual. I switched to auto-framing and nothing changed. I wandered off to one side and the camera zoomed all the way out (bad). I stood in my new position within the area I had set, and the camera zoomed back in eventually. I walked back to the podium, and again the camera zoomed all the way out, and never moved again. All the way out is useless for the viewer.

 

This is a AVer Cam 540 with Zoom running on a Win11 PC.

 

 


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Does Zoom Room Outlook Calender Integration need external EWS?

Hi, due to security concerns we discussing deactivating our Outlook EWS for external. We use Zoom Rooms with Outlook Calendar integration. So the question is, does Zoom Room need external EWS? And is it possible to name a source IP so that we can bui... Show more

Hi,

 

due to security concerns we discussing deactivating our Outlook EWS for external. We use Zoom Rooms with Outlook Calendar integration. So the question is, does Zoom Room need external EWS? And is it possible to name a source IP so that we can build network rules to protect the EWS? 

 

Thanks and regards

Chris


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Neat Sense on Neat Bar Pro

I'm setting up a new Zoom Room with a Neat Bar Pro and Neat Pad controller.Everything is working as expected except the Neat Sense environmental monitoring. It's supposed to report the Temperature, Humidity, VOC, and CO2 in the room. It's showing the... Show more

I'm setting up a new Zoom Room with a Neat Bar Pro and Neat Pad controller.

Everything is working as expected except the Neat Sense environmental monitoring. It's supposed to report the Temperature, Humidity, VOC, and CO2 in the room. It's showing the Temperature onscreen and it's showing the Temperature and Humidity on the Settings page of the controller.

However, nothing shows up on the Zoom Dashboard under "Air Conditions" for this room.

I have another Zoom Room with a Neat Board in it. I'm setting up a new Zoom Room with a Neat Bar Pro and Neat Pad controller.

The Neat Board and the Neat Bar Pro are both running 5.12.6 (2097) and both the Neat Pad controllers are running 5.12.6 (1612).

Neither Zoom support nor Neat support have an answer. I'm wondering if Neat Sense is just not fully functional on the Neat Bar Pro or if I have a defective unit.

Does anyone have one that is showing the "Air Conditions"?


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