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Recent Activity

Resolved! 2FA - Email

Is there a way to setup 2FA for a Zoom account to send an email for a second step of verification upon login?

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Debounce and/or Delay in Zoom Room Native Controls

We currently use a Crestron system in concert with a Zoom Room Native Controls profile. We wouldn't need the added complexity if we could delay a message in ZRNCs. The problem is when someone unplugs and plugs back in too quickly, and the projector o... Show more

We currently use a Crestron system in concert with a Zoom Room Native Controls profile. We wouldn't need the added complexity if we could delay a message in ZRNCs. The problem is when someone unplugs and plugs back in too quickly, and the projector or display continues to shut down because it missed the message during its cool-down phase. We wouldn't need Crestron to create the buffer if we could send a second "on" command a few seconds later to reinforce the intended outcome.


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Update Keeps crashing Zoom

Hi, I pay for Zoom, Zoom Workplace Pro $14.99 a month! I cant talk to Zoom my plan doesn't cover that privilege.I had loads of problems getting to work on my new Samsung. ( Iv been using zoom for years on my old one!)Now every time my computer turns ... Show more

Hi, I pay for Zoom, Zoom Workplace Pro $14.99 a month! I cant talk to Zoom my plan doesn't cover that privilege.

I had loads of problems getting to work on my new Samsung.  ( Iv been using zoom for years on my old one!)

Now every time my computer turns of it wants to update then it crashes and zoom wont open.   

1)  Simple but probably not the best solution how do I stop updates? I followed instructions to the  management of updates in the portal.   I get this.... To manage your Windows system updates, please upgrade Zoom Rooms to 5.2.0 (5.2.2940.0927) or later, and keep Zoom Rooms in login.   If I update Zoom wont open.

2) how do I get the updated version to open Zoom. I cant risk uninstalling it, It took hours of emails and workarounds from Zoom to get it to work in the first place.

Thank you to anyone who reads this and a bigger thank you if you have a fix!  


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Resolved! Viewing upcoming meetings

Upcoming meetings more than one day out are not displaying on Neat pads in our Zoom rooms, and are therefore not joinable, from the Neat pad. Nor are they displaying on web controllers for those rooms.Option to "view upcoming meetings" as suggested i... Show more

Upcoming meetings more than one day out are not displaying on Neat pads in our Zoom rooms, and are therefore not joinable, from the Neat pad. Nor are they displaying on web controllers for those rooms.
Option to "view upcoming meetings" as suggested in some posts, is not available.


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Problems with audio sound in headphones (usb)

Device data: Zoom workplace, Asus Vivobook 14 K413EP laptop, Windows 11 23H2.Hello, I have an issue with sound in my headphones.The problem: I have wired over-ear headphones. When I join a conference using the headphone speakers, the sound from other... Show more

Device data: Zoom workplace, Asus Vivobook 14 K413EP laptop, Windows 11 23H2.
Hello, I have an issue with sound in my headphones.
The problem: I have wired over-ear headphones. When I join a conference using the headphone speakers, the sound from other participants is distorted, crackling, and I don't know how to describe it… it sounds choppy. I tried wireless headphones, and everything works fine with them, no such problem. But with the wired ones, it's a different story. I want to clarify that the headphones are in perfect condition and new, all USB ports are functional, drivers have been updated, and I’ve tried other wired headphones as well.

How I "managed to fix" this problem: I uninstalled the Realtek driver (sound from the laptop speakers and the laptop's microphone) and updated the drivers with the headphones plugged in. I restarted Windows, and "wow, it all worked fine," I said back then. But the laptop speaker driver disappeared. I reinstalled it, and the problem with the headphones returned. I don’t know what the reason could be, why the drivers might be conflicting with each other. I need help.


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How to get detailed Report for Zoom room Join Meeting usage (NOT HOSTING) from Zoom Portal

I can get Zoom room usage from hosting meetings from Zoom Portal > ADMIN > Account Management > Reports > Active Hosts > Search From and To dates. This will Generate a detailed report of all the meeting my Zoom room Hosted. I am trying to figure out ... Show more

I can get Zoom room usage from hosting meetings from Zoom Portal > ADMIN > Account Management > Reports > Active Hosts > Search From and To dates. This will Generate a detailed report of all the meeting my Zoom room Hosted. 

 

I am trying to figure out how much usage my Zoom room is being used for Joined Meeting.

Configuration:

Zoom Pro Account

Poly Studio X52

Android


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Digital Signage, inheriting scheduled content

I have created a Digital Signage Only "campus" (location?), with buildings, and rooms and digital-signage-only devices assigned to those rooms. (All normal zoom rooms and conference devices are in a different campus.) All the Room Settings/Digital Si... Show more

I have created a Digital Signage Only "campus" (location?), with buildings, and rooms and digital-signage-only devices assigned to those rooms. (All normal zoom rooms and conference devices are in a different campus.)

 

All the Room Settings/Digital Signage had content library items applied to them temporarily, which I want to remove/override, replace with content from Content Library scheduled at the Campus level. Set once, publish everywhere.

 

I've done this, but when I remove what I think is room-specific content, the Campus-defined content doesn't trickle down. Just default background plays.

 

Is there a trick to this?  Have to Publish (but does that maintain Digital Signage content Schedule setting?)


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Zoom and Logitec TAP IP

If only zoom support had better technical support I wouldn't be posting over here but I hope I find the resolve of my ongoing issue here. We have zoom meeting rooms licenses for 3 meeting rooms on premise. We are using Logitec rally plus + logitec ta... Show more

If only zoom support had better technical support I wouldn't be posting over here but I hope I find the resolve of my ongoing issue here.

 

We have zoom meeting rooms licenses for 3 meeting rooms on premise. We are using Logitec rally plus + logitec tap ip + Zoom meeting pro.

 

Currently all room has been assigned Zoom Calendar Service from admin settings.

 

I am looking for two things, if I use zoom desktop client OR Microsoft outlook linking zoom account OR zoom web, I should be able to select which Zoom Room I need to have that meeting and same time my logitec TAP IP should show the upcoming events, unfortunately currently its not the case. I have attached the screenshots for better understanding. 

 

Screenshots url :- 

https://ibb.co/CJkp3Mq
https://ibb.co/X2tZTyv


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Resolved! Schedule your Digital Signage content by day

Hi, Is there an easier way to schedule digital content by day if I need to alternate it by week for a long period of time?For example, my company deploys e-signage on our TVs and we have bi-weekly reminders to submit timecards for employees/managers.... Show more

Hi,

 

Is there an easier way to schedule digital content by day if I need to alternate it by week for a long period of time?

For example, my company deploys e-signage on our TVs and we have bi-weekly reminders to submit timecards for employees/managers. 

Right now I only see a way to add content list from one start date to another, but not the ability to schedule only specific dates. Would I just have to keep adding content list for every other week?


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Zoomrooms Adding a room

I currently have one ZoomRooms license.
Is it possible to create two rooms, one for ZoomRooms (shared space) and one as a kiosk?
I would like to use ZoomRooms for meetings and one as a virtual receptionist.

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