Phone System
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Recent Activity

Resolved! Change Common Area Voicemail greeting

Hello, We have a few common area locations that have active mailboxes. They also need to change the greeting quite often. Right now, the only way I know of changing the greeting is by me uploading a new file. I would like the end user to be able to c...

BW31 by Listener
  • 5 replies

Receiving voice mails from a new number.

Hello,A new member of our staff recently received a new phone number. He is now receiving voicemails, and he has not made any outbound calls. The voicemails are also unrelated to him.What settings should we prioritize to address this issue?

Sending to vm auto when on a call

Hello- is there a way to automatically send incoming calls to voicemail when on a call? My phone keeps ringing while on a call and it interrupts the conversation. I know that I can manually choose "do not disturb", but was wondering if there is an ad...

Who is the 'Operator'?

I'm guessing this is an easy one, but I can't find the answer. When using IVR, a common default message that comes up says that no one is available to take the call, please leave a voicemail for the operator. Who is getting those messages? Where do t...

Resolved! Voice mail

I dont have a phone number but i have 2 numbers for my employees. My question is how to set up voice mail for the user phone number. for ex by default i got an extension 800 ( owner) and when i go to phone settings under my extension is that like a g...

ramaswap by Listener
  • 7 replies

Greeting & Voicemail

In need to record a greeting and voicemail msg for our callers. Can someone direct me to the appropriate place to learn how to do this?

kfico by Listener
  • 1 replies

Voicemail Time and Date for Message

It appears that when checking voicemail using a desk phone (Poly VVX 450 in this case) the system does not mention time or date of when the voicemail message was left. Is it possible to change this for it to be played back to the user so they know wh...

mojeda by Listener
  • 1 replies