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Hello, I am trying to get to settings so me or my people get an email notification when there is a new voicemail. Tried using chat function to get this answer. Finally clicked on the Enable Email button It says email notifications will go out per email list But I cannot find this email list. Googled the question etc.
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Is there a way to transfer a call directly to another user's voicemail from a desk phone (we're using Cisco 8861s) even when they are not using their phone? With our previous provider, we were able to key a zero before the user's extension and it went directly into their voicemail rather than ringing their phone line. I am hoping that this is a possible feature with Zoom, as well.
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To check the voicemail on a shared line you need to dial the phone number of the shared line, then wait until voicemail answers, then press 2 and enter your pin. The primary problems are, Wiating until voicemail picks up takes too long. Hoping that nobody else will answer the call every time the user wants to check voicemail. Is there really no better way for a user to check their voicemail from the phone?
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Hello All, We have staff that miss being able to call in to access their voicemail box and change their greeting while they are not in the office. It looks like Zoom has a similar capability here, but it wasn't enabled by default: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068936 Has anyone enabled this in their environment? If so, are there any security implications to consider? How about positives and negatives after enabling? Any feedback is appreciated! Tony
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Hi, I have a single zoom line for my business. Through the auto receptionist, I set up conditional call forwarding so the call routes to my assistant's cell phone after 10 seconds. I would like to set it up so that, if my assistant doesn't answer, the call ends with the caller in my zoom voicemail (not the cell phone voicemail). Is this possible? Or is there another way to set this up?
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Get ready to explore, connect, and supercharge your Zoom experience! We’ve lined up a powerhouse series of events this month — all designed to boost your productivity, sharpen your skills, and keep you ahead of the game. Whether you're diving into new features or getting one-on-one time with Zoom experts, May is packed with opportunities you won't want to miss. Here’s what’s coming up: 📅 May 7: Zoom Workplace (Meetings + Productivity) Open Office 📅 May 8: What’s New at Zoom? (April Releases) 📅 May 14: Zoom Phone Open Office 📅 May 21: Zoom AI Companion Open Office 📅 May 28: Zoom Contact Center Open Office Don’t miss your chance to learn, grow, and lead with Zoom this May. We can’t wait to see you there!
Ready to transform your everyday meetings into powerful, productive sessions? Join us to discover insider tips, pro workflows, and new ways to get more from Zoom Workplace!
Be the first to explore Zoom’s newest features and enhancements! We’ll break down what’s fresh, what’s improved, and how it all makes your workday smoother and smarter.
Take your Zoom Phone game to the next level! From smarter call handling to streamlined workflows, our experts will show you how to make every conversation count.
Curious about AI at Zoom? See how our AI Companion can simplify your day, boost your efficiency, and help you work smarter — not harder. Bring your questions and get live answers!
Deliver standout customer experiences with Zoom Contact Center! We’ll walk you through best practices, powerful features, and smart strategies to engage and support your customers like never before.
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Hello, Is it possible to have the Zoom app and cell phone ring simultaneously but when someone leaves a voicemail it shows up only in the Zoom app and not the cell phone voicemail? Or do I need to remove the cell phone number from settings and use only the app?
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We have a Voicemailbox for compliance, and we can't capture any data that could be tied to an employee. Is there a way to have a VM box not capture the who called #.. or anyway to mask it only for the one number?
Thanks!
Get ready to explore, connect, and level up your Zoom experience! This month, we’re bringing you an exciting lineup of events designed to keep you ahead of the curve. From the latest feature updates to exclusive Q&A sessions with our experts, there’s something for everyone. 📅 April 2: Zoom Workplace Open Office Do you want to elevate your Zoom Meetings and maximize the value of Zoom’s comprehensive workplace solutions? Join us and get pro tips and maximize your investment! 📅 April 3: What’s New at Zoom? Stay in the know with our monthly update! We’ll unveil the newest features, tools, and enhancements, plus introduce our new Head of Global Customer Success. 📅 April 9: Zoom Phone Open Office Optimize your call management, refine your setup, and gain actionable insights to enhance your workflow. Join this open forum to ask questions, explore best practices, and take your expertise to the next level! 📅 April 10: Deep Dive into New Feature Releases for Zoom Contact Center Discover the latest Zoom Contact Center features designed to streamline processes and enhance customer interactions. Join us for a live demo, expert insights, and a Q&A session to help you optimize your setup and elevate your customer experience! 📅 April 16: Zoom AI Companion Open Office Explore how Zoom AI can supercharge your productivity and streamline communication. Join us and get all your AI questions answered! 📅 April 23: Zoom Contact Center Open Office Unlock the full potential of your Zoom Contact Center! Our experts are ready to guide you toward seamless customer interactions.
Here's what's in store:
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We have a shared phone group for our front reception desk that has a few members of our administrative staff who rotate behind the desk when our dedicated reception is out of the office. Recently, they brought to our attention that they get bombarded with voicemails from the main office line when they have the shared phone group turned off. Is there a setting that I am overlooking that includes suppression of them getting voicemails on top of phone calls when they toggle off the shared group as they no longer need to be answering calls from that line?
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