Greetings,

I was going through the tutorial and one of the options presented was how a phone number is going to be used? I am paying for a Zoom Phone license to use for my business, but I was wondering, because of the 10DLC laws, if would have just been better to choose Personal? I just plan on texting my clients individually, I don' t do campaigns.

Is there a way to change my account?

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📅 April 2: Zoom Workplace Open Office

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📅 April 9: Zoom Phone Open Office 

Optimize your call management, refine your setup, and gain actionable insights to enhance your workflow. Join this open forum to ask questions, explore best practices, and take your expertise to the next level!

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Discover the latest Zoom Contact Center features designed to streamline processes and enhance customer interactions. Join us for a live demo, expert insights, and a Q&A session to help you optimize your setup and elevate your customer experience!

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📅 April 23: Zoom Contact Center Open Office

 

For a new user, it is difficult for me to find an intuitive way to configure our only phone number. When a help document says go to Settings, I can't figure out how to get to a screen for phone settings.
We are a small nonprofit with a single phone number where our callers will be prompted to leave a message that we hope will be transcribed and sent to a designated email address. So here is what I am looking for:

1- An easy way to get to phone management interface as this is the primary Zoom service we will start out with.

2- Upload a greeting recording audio file,

3- Configure incoming voice messages to be transcribed automatically

4- Enter an email address where the transcriptions are emailed by default.

Once the above is done, I need to find out a way to give our receptionist access to the phone interface so they can login and make & receive phone calls.

Please guide me like you would guide a 5th grader to documentation where I can learn to do all of the above.

Thank you.

My organization recently migrated to Zoom Phones from RingCentral for our VOIP provider. Previously, the CP-8851 phone could transfer calls by following this process:

1. A customer calls the phone number
2. The employee answers the call
3. The employee presses “Transfer” 
4. The employee enters and calls the phone number to transfer
5. The employee presses “Transfer” again before the call answers (to do a blind transfer)
6. The phone calls is transferred to the other phone number 

However, now on step 5, the call disconnects abruptly. All the other functions work fine such as the sidecar/KEM, warm transfers, and speed dials. Even though I believe it to be a Zoom issue, Zoom support says this is a Cisco IP phone issue. 

This video also demonstrates the procedure that should be working. However, the call disconnects after the destination number is entered and the “Transfer” button is pressed for the second time.

Has anyone experienced this issue and/or know how to resolve it?

Why does the IP address of the SBC in a BYOC configuration have to be unique?

Why can Zoom differentiate on port like Teams, or allow FQDNs?

How are you supposed to configure BYOC for clients that are on a multi-tenant SBC?

The following error is received when using the same IP address: "The address you are trying to add is already in use"

I am trying to assign a cost center to a user. I followed the instructions in the article (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059652), but I don't seem to have any cost centers in my workspace. How can I create a cost center?

My company has now started to use zoom workplace as its main system for receiving outside calls and moving calls around our offices to other staff. One issue we have though is the volume can be troublesome when there is so many steps to simply transferring a call. I am wondering if anyone knows of a way to use the keyboard shortcut for transferring a call in combination with any possible settings to simply defaulting it to just blind transfer it to the designated number when the shortcuts used rather then bringing up the three transfer types. 

Received an email notice that Phone Management is being updated to "Number Management" portal.

The email also states the following: 

Zoom will discontinue the existing “Phone Number” section, and the new “Number Management” service will become the default number management interface starting on January 15, 2025​​.

My question is, as an Admin, do I need to manually update? Or will this update apply across the board regardless of intervention?