Zoom Community

LineStream Proposal for Coaching and Monitoring

I would like to press play once and hear all phone lines I’m monitoring. I don’t want to have to click something for every single phone dial. This will help the coaching and training process to take effect more quickly as we monitor team lines and co...

ZoomPhone Emergency Address

As an internet business with staff that are always out in the field and travelling I find it pointless that you require an emergency home address. Surely if an emergency had to occur and you sent out first responders to this address but the person wa...

Voice being recorded message at start of call (not through Greeting option).

Hi All,In Australia, it is mandatory that you notify a caller that a call is being recorded. We're currently using an Auto Receptionist with the message attached to the Greeting option. Once this plays, it then hands off to a call queue to route the ...

Zoom Phone Delay

When a Zoom Phone is answered, there is a long pause which creates confusion. Either the client will speak while we are speaking, or they hang up, thinking there is nobody there. Is there a setting that I can change to correct this so there is no pau...

Billing and Plans

We are experiencing an overage on our phone usage each month. Can I upgrade only 2 of my heavy users to the prepaid unlimited plan or do I have to upgrade all users from the metered plan to the unlimited plan?

911 for external calls

My company is a telehealth business and we sometimes have calls where a patient will have a medical emergency when on the line with one of our team members. We are trying to figure out a way to enable our team to call local emergency services dispatc...

Resolved! Considering switching to zoom phone

Hi,I would like to switch over to zoom phone from my current cloud pbx provider. I will be buying new phones. A few questions though.1) Can I set a button on the phone to toggle between business hours and after hours? We often stay late.2) does call ...

International calls Addon - Zoom mobile

Hello community,I do have for a few months an addon for international calls with my regular plan. I'd like to know if it is possible to manually deactivate (on my side) the add on for international calls, for example in the months of July and August,...

Inbound Queue Calls "Answered by Other" before reaching Max Waiting Time

We are seeing several instances of calls coming through our Inbound Queue where the Result when attempting to route to someone is "Answered by Other Member", despite the Waiting Time not hitting our 10 second max setting for the queue. It's happened ...

Resolved! Zoom Phone - Display Name Problem

I am a Zoom Phone Business Admin. I recently set up three new users over the last week. Two of the users are fine and set up did not look odd in any way. One of the users has a problem: their display name in the Zoom Phone system is displaying as the...

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