Hello community,

I do have for a few months an addon for international calls with my regular plan.

I'd like to know if it is possible to manually deactivate (on my side) the add on for international calls, for example in the months of July and August, and manually reactivate this add on at the beginning of September?

My question is whether it is possible to do this on my side (autonomously in my client area) or if I have to send support an email to deactivate and another one when I need to activate it.

Thanks for your help.

We are seeing several instances of calls coming through our Inbound Queue where the Result when attempting to route to someone is "Answered by Other Member", despite the Waiting Time not hitting our 10 second max setting for the queue. It's happened to different members of the team and we've checked personal settings to make sure it's not an issue on that front. Our Call Distribution configuration is Rotating / 10 second ringing duration for each member / Handle multiple incoming calls simultaneously enabled / Skip offline devices and phone numbers when ringing enabled.

Has anyone else run into this issue?

Hi,

I have a recurring problem on my ASUS A15 WIN 11 laptop and Logitec USB headset that I would like help resolving.

• Zoom Meetings: headset audio works fine, I hear others and can speak and be heard with no issue.
• Zoom Phone dialer: headset *does not work.* When using Zoom Phone I cannot hear anyone and they cannot hear me on my Laptop. I have the Zoom app on my mobile phone (Android), and it works fine.

This is a recent issue that started happening within the last few weeks -- and I have updated Zoom to the most recent version. Zoom and laptop audio Troubleshooter indicates all is well, but I still have this problem where I cannot hear or be heard via the PC Zoom Phone call app.

How do I fix this??

Getting an 'Invalid Token' error when trying to upload .csv file to Add Contacts/import external contacts.

I made sure to downloaded the 'CSV Sample'  which I used to prepare the .CSV file that I'm trying to upload

I'm on a time crunch to complete the Zoom Phone setup for my organization by the end of the day and need help resolving.  Could someone please help me at your earliest convenience?

I'm seeking advice for a large room audio setup where a conference table is serviced with a (Bluetooth) omnidirectional speakerphone-puck, and a handheld wireless/BT mic can be passed around up to 30'/10m . Ideally, the speakerphone and handheld mics are daisychained, reduces noise, and eliminates feedback - just works. Thanks.

Zoom ported my business number today but system is down. Cannot receive or send calls. A support ticket was submitted but still down 2 hrs later. Have had to cancel the rest of my business day as a result. Why is no one contacting me to resolve this issue? All articles in support do not address what happens when the system goes down.

I've setup our calling tree and various auto receptionists. I have tried using the built-in options for the * and # keys hoping that one repeats the menu and the other returns to our main menu. 

When I've tested it, there is always a recording that comes up as a pre-recorded default, "If you know the extension for the party you want to reach"...

Am I missing something? I simply want the IVR to repeat or return to the main menu. I don't seem to have any options to bypass that one message or change it. I suppose I can have our IVR state, "press # twice to return to the main menu" but this seems strange. 

Thank you for any guidance or ideas!