My team uses the Polycom CCX700 series phones with the group call pickup feature in order to pick up each other's calls.  What we are finding is that these phones will intermittently give out a momentary burst of white noise/static (while the alert tone is playing) whenever calls come in for other members of your GCP group.  Getting this recorded is nearly impossible because it is so intermittent. Has anyone else noticed this behavior?

Hello all.

I have logged multiple calls with zoom and not once have they responded.

Hopefully someone can assist.

For some reason, when I click a number within SalesForce, zoom no longer opens up to dial the number.

It works fine in any bowser, but doesnt work anymore in Salesforce.

Any suggestions pelase?

I'm wondering if anyone is aware of any shortcut keys to help triage voicemail. We have a phone in a common area that receives a large number of messages a day (>100) that need to be noted for key information and then deleted. This is much more time consuming on Zoom Phone than our prior PBX because there doesn't seem to be a way to delete a message while it is being played. Our monitor has to listen to the whole message and then respond to the menu at the end of message. Are there keypresses I'm not finding that would enable our monitors to triage messages quickly?

Hi folks,

I have an analog phone on a VOIP system with another provider and I want to know if and how I can utilise that same device on the Zoom system.

The device is a Cisco SPA112.

I have checked the documentation for provisioning other devices and the Cisco device does not appear there.

Help please?

The below has been confirmed with Zoom tech support:

Zoom had a hard limit on 3 ad hoc audio con calls. in October of this year 2022, they raised it to 10.

However, that 10 number is only for the soft phone or mobile apps. Any physical "phone" from poly, cisco, etc.; are still limited to only 3 ad hoc audio con calls.

Zoom is working to get this address in 2023, but there is not a firm timeline as to when it will be addressed. 

Boss has two lines on phone.  Sec is delegated to get the bosses lines.

However, now they only want the sec to "see" only 1 of the 2 lines on the boss's phone.  I tried editing phone template and removing extra line that way. no luck. Didn't even attempt with the softphone. 

thanks!