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No sound when sharing an App

Hello,I am using Zoom on my Android phone (Samsung Galaxy S21 Ultra 5G).On sharing screen, I oppend in my Cellphone an App called Youcut.When I share the screen during a meeting using Share → Screen and enable Share device audio, the participants can... Show more

Hello,

I am using Zoom on my Android phone (Samsung Galaxy S21 Ultra 5G).

On sharing screen, I oppend in my Cellphone an App called Youcut.
When I share the screen during a meeting using Share → Screen and enable Share device audio, the participants can see the App but cannot hear any sound.

Here are the details:

  • Android version:  Android 15

  • Zoom app version: 6.65.34303

  • I have already given microphone permissions and enabled Share sound.

  • The media volume is turned up and no Bluetooth audio device is connected.

  • The issue occurs whether I am connected via Wi-Fi or mobile data.

Could you please advise if there is any known issue with device audio sharing on Android, or a specific setting required for Samsung Galaxy devices?

Thank you,
Boaz Oren


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Not staying signed in

Zoom doesn't want me to stay signed in. As soon as I sign in I get this message,Signed outYour session has ended and you need to sign in againOn multiple devices (iPad, Samsung phone, and windows laptop). I can't start a meeting or anything. I stay s... Show more

Zoom doesn't want me to stay signed in. As soon as I sign in I get this message,

Signed out

Your session has ended and you need to sign in again

On multiple devices (iPad, Samsung phone, and windows laptop). I can't start a meeting or anything. I stay signed in for 5 seconds then get this message again!

I have a Pro account.


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Zoom app on phone not connecting

I have an android Samsung A13 phone and have been using zoom everyday no issues. Then suddenly 3 days ago zoom stopped loading the meetings. When I click on the meeting link, it just rolls around in circles and then times out with this error code: 11... Show more

I have an android Samsung A13 phone and have been using zoom everyday no issues.  Then suddenly 3 days ago zoom stopped loading the meetings.   When I click on the meeting link, it just rolls around in circles and then times out with this error code: 11028000

 

Steps I have already taken to troubleshoot with no success:

Uninstall and reinstall - did that about 5 times

 

Go to zoom app and allow microphone,  camera, battery to run as long as needed,  allow notifications - none of these made a difference 

 

Connected to a different wifi on my phone to test the connection, not an issue with the connection, something with the zoom app

 

Turned phone off, made sure updates were good

 

Tried to manually enter a zoom meeting ID to get into the meeting - didn't work

 

Tried to contact zoom support but I have a basic plan so they won't connect me to live support.  The chat bot did not help to resolve the issue.

 

Version of zoom on phone is 6.5.11.32752

 

If anyone has any suggestions how to male the app work again I would greatly appreciate it. 

 

 


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Which data centers are opted-in by default on a paid account

Hi, I have configured various accounts and found that one had almost all data centers opted-in, another was missing a few, and another had only two data centers opted-in. I don't know the reason for the difference, whether it was configured in the pa... Show more

Hi,

 

I have configured various accounts and found that one had almost all data centers opted-in, another was missing a few, and another had only two data centers opted-in. I don't know the reason for the difference, whether it was configured in the past, or because it was previously a free account. May I ask, assuming the user has never changed the setting, are all data centers opted-in by default on paid accounts? This is important because I have seen a user connected to a data center on the other side of the globe, which could have been the reason for two disconnections during an important meeting.

 

Thanks in advance for any help.


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Upcoming Zoom Events in October: Learn, Explore, Ask!

Boost your Zoom skills this October! Join our upcoming events to get your questions answered, discover productivity tips, and see what’s new—all in one month. Check out the full lineup here:  October 1: Zoom Workplace Open Office - Designed to showc... Show more

Boost your Zoom skills this October! Join our upcoming events to get your questions answered, discover productivity tips, and see what’s new—all in one month.

 

Check out the full lineup here:

 

📆 October 1:  Zoom Workplace Open Office - Designed to showcase how Zoom’s tools can transform your workplace into a productive environment and get all your questions answered!
 
📆 October 8: Zoom Phone Open Office - Open space to ask questions, learn best practices, and discover how to optimize your call management and workflows. Bring in your questions!
 
📆 October 9:  What's New at Zoom - Discover everything new Zoom released in September, including a Zoomtopia recap, a must-see!
 
📆 October 15:  Zoom AI Companion Open Office - Dive into the value of Zoom AI Companion and its pivotal role in enhancing workplace efficiency and collaboration and have your questions answers!
 
📆 October 22:  Zoom Contact Center Open Office - Explore contact center offerings and ask lots of questions!
 
📆 October 29: Zoom Workplace: Admin & User Best Practices - Learn how to get the most out of Zoom Workplace—from Meetings and Team Chat to Zoom Phone, Mail, Whiteboard, and more. 
 

For more events, including live and on-demand training, visit our Customer Success Hub.

 

Don’t miss out—reserve your spot and take your Zoom skills to the next level!

 

- Zoom Digital Customer Success 🌟

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Error Code 13215

When joining a meeting, there is an error code 13215 displayed. We are not sure what the cause. Would you pls help me to solve the issue. (Zoom accout have been paid)

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Resolved! Music doesn't play when someone shares their screen in a Zoom meeting.

Hello, I have an issue during Zoom meetings. Whenever someone shares their screen and there's music playing (along with a singer), I can only hear the singer's voice but not the background music.I have already enabled "Original Sound" and tried vario... Show more

Hello, I have an issue during Zoom meetings. Whenever someone shares their screen and there's music playing (along with a singer), I can only hear the singer's voice but not the background music.

I have already enabled "Original Sound" and tried various methods, including uninstalling and reinstalling Zoom. I also tried turning off the "Original Sound for Musicians" option, but the issue still persists.

I would appreciate any help or solutions you can provide for this issue.


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Stronger Action on High-Risk Financial Meetings

Hi Zoom Team, This is a suggestion, but also a genuine plea for accountability. There are dozens of online schemes—flagged by government regulators around the world—that continue to use Zoom as their primary meeting platform. These aren’t just small-... Show more

Hi Zoom Team,

 

This is a suggestion, but also a genuine plea for accountability.

 

There are dozens of online schemes—flagged by government regulators around the world—that continue to use Zoom as their primary meeting platform. These aren’t just small-time operations; they are large-scale financial recruitment schemes with public warnings issued by authorities like New Zealand’s FMA, Australia’s ASIC, the State of California’s DFPI, and others.

 

If you go to YouTube and search for RainBNB, RideBNB, We Are All Satoshi, or Infinity Pi DAO, you’ll see they are still actively recruiting members via Zoom-hosted meetings.

 

I have personally submitted over 120 Zoom links related to these activities, many of them supported by official documents showing that these schemes have already been flagged. I’ve documented this abuse extensively and am willing to share it again if anyone at Zoom is willing to listen.

 

Instead, I received a ban for “violating community standards” simply for showing verified documents in a live stream that exposed the people behind one of these operations. Meanwhile, the actual meetings promoting these schemes continue without interruption.

I am offering my help to clean up the platform, but I feel ignored. It's incredibly frustrating to be silenced for disrupting fraud while the fraud itself is left alone to flourish.

 

Zoom needs to take responsibility. If there is no intention to enforce Section 8 of your own Acceptable Use Policy, then why is it there?

Please consider creating a dedicated review process for serious reports that include public warnings from regulators, and please tell us how to escalate these issues appropriately. I want to help—but right now, it doesn’t seem like Zoom wants the help.

 

Regards,
Danny de Hek


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Resolved! Error code 13215

I create a meeting, but my china friends cannot join, when their join show the error code 13215, any one can help to solve it, now I am pro user

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Start a zoom meeting does not generate a phone number that I can send to invite

I don't know where I changed it, but zoom used to include a number you can call to join the meeting along with the meeting code. For those who don't have access to a computer or smartphone (which requires internet access which some people in my area ... Show more

I don't know where I changed it, but zoom used to include a number you can call to join the meeting along with the meeting code. For those who don't have access to a computer or smartphone (which requires internet access which some people in my area don't have). When I join other meetings other people host, they will send an invitation that shows a number you can call. I can't find a number for zoom to talk to someone. (I did before and the person who I talked to said that regular phones can't call into zoom meetings when I can if someone else hosts.....). 


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