We’re thrilled to announce our Zoom Digital Customer Success Hub  your go-to resource for a comprehensive array of training and engagement opportunities. This hub houses everything from open office hours and live training sessions to webinars and on-demand content, all designed to enhance your experience with Zoom. Our goal is to empower you throughout your journey, ensuring you have the tools and knowledge to succeed.

In the Digital Customer Success Hub, you’ll discover best practices to maximize your use of Zoom’s features. We’re committed to fostering a supportive community where you can engage with our experts, learn from fellow users, and access resources tailored to your needs. This hub is more than just a collection of events; it's a community designed to drive your success and help you overcome any challenges you encounter.

🌟 Featured Events:

• Zoom Phone User Training every Thursday
• Zoom Contact Center Admin Training 
• Monthly What's New at Zoom and Open Office Sessions
• Zoom Welcome Tour twice a month to kickstart your onboarding journey

   

  These are just a few of the many sessions available to help you navigate and utilize our products effectively. You can also use the search and filter option to narrow down and find the specific event you’re looking for! We encourage you to explore the hub, register for events, and take full advantage of this valuable resource. Together, we can elevate your Zoom experience and achieve great results!

  

Has anyone had success in adding a new monthly paid user (licensee) to an annually paid account, so that they can temporarily access (and use) the annual account for related meetings/trainings for other groups within the same organization? I've been trying to get an accurate answer to this question from the outsourced Support Group, and it's been a long and extremely frustrating experience

Zoom, as an all-in-one platform, is rapidly innovating and developing essential, engaging, and useful tools. Ensuring that your users or employees have the necessary tools, software, and resources to perform their tasks efficiently and effectively is now your main concern. This involves providing your employees with ongoing training programs and development opportunities to enhance their skills and knowledge, including workshops, seminars, online courses, and certifications.

To assist with this, Zoom offers a variety of resources to help you empower your users or employees. Below are some links that you may want to share with your team members to enable everyone at your organization to become Zoom Champions and experts!

• Zoom Learning Center: Become a qualified Zoom expert with free on-demand courses, live training, and how-to videos. Log into our Zoom Learning Center.
• Zoom Support Website: Whether you need to troubleshoot technical issues or need a guide, access support resources by searching for knowledge base articles or asking our chatbot questions. Get started at our Zoom Support Website.
• Zoom Community Page: For those interested in collaborating with the entire Zoom Community, finding solutions, asking questions, and networking with other Zoom users, visit our Zoom Community Page.
• Zoom Digital Customer Success Hub: Should your members prefer live training sessions, our enablement hubs are available. In this hub, you can access upcoming and on-demand events designed to enhance your Zoom experience, including live training, “What’s New” sessions, open office hours, and more. Check out our Zoom Digital Customer Success Hub.
• Training and Enablement Hub: We host weekly live open office sessions covering everything from best practices to setup tips and the latest features on Zoom Events, Zoom Webinars, and Zoom Sessions. Your production team can get quick insights and expert advice to elevate your Zoom Events, Sessions, and Webinars by visiting our Training and Enablement Hub.
• Zoom Revenue Accelerator Customer Enablement & Thought Leadership: For a comprehensive resource on Zoom Revenue Accelerator, explore our training videos, on-demand content, and demos tailored to various personas and challenges at our Zoom Revenue Accelerator Customer Enablement & Thought Leadership.
  
  

Feel free to share these resources with your team to bookmark and keep them handy!

I am very excited to announce the launch of a new space within the Zoom Community CS Forum, OnDemand Learning.

Ever thought how convenient it would be to quickly access a recording anytime for a Zoom product training, what's new session, open office hour, customer discussion, or much more? Now you can!

New content will added and updated on a continual basis.

Head over to our new page today to check it out here!!

Hey Zoom Community!

Our team is offering Zoom Phone User Trainings every Thursday, designed to have both admins and users learn the ins and outs of Zoom Phone functionalities.

Who is this for:

• New Zoom Phone Users seeking to explore user-level settings and learn how to utilize Zoom Phone through the Zoom desktop and mobile app.
• Existing Zoom Phone Users in need of a refresher training to enhance their proficiency.

Training Schedule:

• Thursdays: Register Here

How to Register:

Simply select the session/s that suit your schedule and register using the provided links. After registration, you'll receive a confirmation email with the webinar link.

Feel free to distribute the webinar join link to your team members via calendar invites or email, ensuring everyone gets the chance to benefit from these trainings.

What to Expect:

During the session, you'll learn about:

-Setting Up Zoom Phone

-Navigating Phone in the Zoom Desktop Client

-Placing and Handling Zoom Phone Calls

-Using the Zoom Mobile App

-Helpful Resources

Plus, you'll receive the recording link and presentation deck within 24 hours after the training for future reference.

Have Questions?

If you have any queries or need further assistance, drop them in the comments below. We're here to help!

Looking forward to seeing you there!

Best regards,

Customer Success Advisor Team

I have an account but want to upgrade to use simulive.

I must upload a video from my PC to zoom in order to test simulive

I know that I need permission to upload a video to my zoom account

Who can I get permission from to upload a video from my PC to my zoom account so I can test simulive before upgrading to simulive

Thanks,

At Zoom, we're dedicated to providing you with the tools you need to connect, collaborate, and succeed. In this customer webinar, our Zoom Team Chat product experts will guide you through practical insights on how to seamlessly integrate Team Chat into your ecosystem, discover how to enhance your meetings experience and unlock the full potential of powerful AI features that are designed to streamline your workflow.

Here's what's in store for you:

• What is Zoom Team Chat
• How Zoom Team Chat Can Help You
• Get Started Today
• How To Easily Migrate to Zoom Team Chat

   

  In addition, Zoom Team Chat is available in all Zoom licenses, so whether you're new to Zoom or a seasoned user, this webinar is for you! Learn how to maximize your collaboration experience and save time with Zoom Team Chat.

   

  Register now to secure your spot!