Hi.  I'm trying to schedule a 5 day training where the first three sessions occur in one week (say Wed, Thur, & Fri) and the remaining two sessions occur the next week (say Mon & Tues) and I want to be able to provide the participants with just one invitation.  Any ideas?  Thanks!

By now, with most of us doing hybrid work (or 100% remote), we are already running out of ideas to drive engagement and make virtual meetings enjoyable.

This is also true for the Operations Director that I met yesterday. We had a very serious conversation about their account’s usage, metrics and adoption of the Zoom platform. The tone changed when I shared our new features and the session ended on a positive note when I showed him how the Immersive View works.

Zoom’s Immersive Scenes make you and your team feel like you’re in the same room, even when you’re not. This brings everyone into a consistent virtual environment, whether it’s a boardroom, classroom, or cafe which makes the meeting more fun because you can communicate more naturally, feel much closer with your team, and get more tasks done.

While we’ve provided a few scenes to get you started, you can also upload a custom scene to align with your company’s branding. Hosts can easily change the scene or revert back to Speaker or Gallery View at any time too. 

When I switched our view to Immersive, the customer was so delighted and said that he’ll try this at their Friday meeting since they’ll be having a game night to which I responded, “Please do. You can either surprise or scare them.😀”

Immersive View is not a very new feature as this has been initially announced at Zoomtopia 2020 and yet, a lot of customers aren’t aware that this cool feature exists. Up until now, I still get smiles, positive feedback and good vibes when I end my account reviews with Immersive View.

It's definitely one of the simplest ways to create a fun, cohesive, and collaborative virtual space for your meeting or webinar. An oldie but a goodie indeed! 

What’s your favorite Immersive View experience?

Join the Zoom Healthcare team for an engaging and informative webinar on Zoom One for Healthcare on Wednesday, September 27 at 10 AM PT. During the webinar, you will: 

• Learn about Zoom One for Healthcare and available packages
• Hear about the benefits of bundling for better care delivery and operations
• Review customer use cases

There will also be time for live Q&A with the team, so come prepared with questions. We hope you'll be able to join us! Register here: https://ev.zoom.us/webinars-events/zoom-one-for-healthcare/. 

Every month we share a recap of new products, features, ZLC courses, business updates, and more with account admins and owners in our What's New at Zoom email newsletter. Take a look at all that's happened at Zoom within the last month, with some additional announcements about upcoming happenings. Download the latest version of the Zoom desktop client to access all these features and more. And remember to check out our release notes for a complete list of past releases across the Zoom platform. 

Zoom Learning Center Updates

• Learning in your preferred language has never been easier - We’ve revamped the Zoom Learning Center catalog with buttons that take you to global language options with a single click. Easily browse and enroll in a variety of courses in English, German, French, Italian, Spanish, Portuguese, Japanese, and Korean.

• Create a seamless hybrid experience with Workspace Reservation - Whether you’re a user or admin, learn how to make Workspace Reservation work for you in this free course collection. Check-in your guests, book a desk for your day in the office, or reserve the cafe for a company party, all from the convenience of your desktop or tablet.

• Harness the power of Zoom Virtual Agent chatbots and campaigns - Learn how to customize your Zoom Virtual Agent chatbots and campaigns to create a personalized AI experience your end users will love. Admins, enroll free today!

Events & Training

• Zoomtopia 2023 - On October 3-4, join us at Zoomtopia, our incredible, award-winning event happening in San Jose. Learn to embrace the flexibility and power that AI and the Zoom platform offers. Secure your spot to delve into topics like employee health and productivity, return to office and remote work, the balance between human and technology, and more. If you're an education or healthcare customer, be sure to join us for special programming, Education Connect and Healthcare Connect. 
• Zoomtopia EMEA, Oct. 4-5 | Virtual - Discover new ways to improve collaboration, make more impactful decisions, and deepen customer relationships at Zoomtopia EMEA, our incredible, award-winning event. You’re in for the most exciting, interactive, and inspiring event of the year, for decision-makers across industries!

• Get an exclusive look into the latest innovations shaping the future of work and the workplace. 
• Discover how to leverage AI to create a more efficient and flexible work environment.
• Learn from industry thought leaders about the tech trends that matter to you.
• Zoom Events training hub - Visit the Zoom Events training hub to sign up for educational sessions about our Zoom Events product. Training sessions are available every month, including a monthly release discussion and Q&A, where our experts will walk you through the latest Zoom Events release, including key benefits for a variety of use cases like customer training, internal communications, marketing and more. Don’t forget to bookmark the Zoom Events Training hub and check back regularly for new training opportunities.    

Key Highlights from Zoom’s August Releases 

Zoom Clips Updates

• General public beta availability for Zoom Clips - Zoom Clips offer a convenient solution for capturing both personal video and screen activities, allowing users to effortlessly share their recordings with others. This feature is particularly valuable when demonstrating product features or showcasing various functionalities. Users can conveniently access their Clips through their client or web portal, and receive notifications about views, comments, and replies related to their Clips. The feature can be enabled or disabled at the account, group, or user level and is available for public beta during this release. To learn more about Zoom Clips, visit the Zoom Clips support page.

Zoom Client Updates

• Meeting Summary: Next Steps and Segment Titles - Windows, macOS - The Meeting Summary feature, which uses AI to analyze and summarize in-meeting discussions, is enhanced to also include a list of next steps mentioned in the meeting and titles for each segment of the meeting . These next steps and segment titles are included in the email and Team Chat summary shared with the host and participants (if allowed).

Zoom Web Updates

• Enhanced feedback form: Admin control - The Give Feedback form, available in the desktop client and mobile app, is redesigned to enable customers to provide satisfaction scores and provide feedback on Zoom’s product suite. Admins can choose to provide this feedback option for users on their account, as well as allow users to provide text feedback or just satisfaction scores. This setting is available at the account, group, and user levels. 
• Auto-start Meeting Summary with Zoom IQ - Admins can allow their users to have the Meeting Summary feature automatically start for any meetings they host, skipping the need for them to manually enable the summary generation during their meetings. Users can still stop and start the summary as needed in the meeting. This is available as a sub-setting to the current Meeting Summary with Zoom IQ setting, available at the account, group, and user-level settings pages.
• Additional captioning language support - Automated captioning support is expanding to include captioning for the Farsi/Persian and Romanian languages, both in Beta. These languages are enabled by default, but admins can control the availability of these languages through the Automated captions setting within the web portal.
• Additional translated captioning language support - Translated captioning support is expanding to include caption translation from English to Tamil and English to Hebrew, as well as translation support between Portuguese, Romanian Persian, and Canadian French with all other currently supported languages. All of these newly supported languages are currently in Beta. These languages are enabled by default, but admins can control the availability of these languages through the Translated captions setting within the web portal.

Zoom Scheduler Updates

• Allow attendees to add guests to scheduled appointments - Attendees can add guests when they book or reschedule an appointment. A maximum of 100 guests can be added to an appointment. Additionally, guests can reschedule, decline, or delete an appointment. Previously, attendees had to add guests after creating an appointment outside Zoom Scheduler within their calendaring application.

Zoom IQ for Sales Updates

• Multi-Language transcript translation - Users can easily translate conversation transcripts into multiple languages on demand and save these translations for future viewing. This feature currently supports Chinese, Dutch, French, German, Hindi, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Ukrainian, and Vietnamese in addition to English. 

Zoom Phone Updates

• Provisioning Template - Account owners and administrators can no longer utilize the parameters provisioning/firmware/url and provision.url in the provisioning template. If these parameters are being updated in an existing template or included in a new template, an error will occur, indicating the need for their removal. However, templates created before this change will remain unaffected, and no action is required for them. If configuring these items is critical, submit a request to Zoom Support to have this enabled for your account.
• Provisioning walkthrough for Zoom Phone admins - Shows admins how to add users to their Zoom account and provision them with the desired Zoom Phone calling plans (extensions) and phone numbers as quickly and efficiently as possible.

Zoom Events Updates

• Upload recording files to Zoom's cloud recording storage for simulive - A recording file can be placed into Zoom's cloud recording storage and linked to the hub so that the hub owner or hub hosts can choose it when they are scheduling a simulive webinar. Hosts can set up a simulive webinar and upload their own preferred video. Once the video is processed, it can be selected as the simulive source. Uploaded recordings are also visible in the Zoom web portal recording list and are tagged with the “From a Zoom Events Hub” label.
  Note: This feature must be enabled by Zoom. Zoom Events users who have qualified for video replacement can also upload recordings for Simulive. Zoom Events users who are not on a qualifying account can use Simulive but can only select from existing hub recordings. For additional questions, contact Zoom Support to discuss whether this feature is available for your account.
• Security code at event join - Hosts can enable the Security code at join option in the event creation setup. A security code will be sent to each attendee's inbox every time they join the host's event. Depending on the attendees' event authentication portfolio, attendees who join an event with the  Security code at join option enabled will have different scenarios.

Zoom Whiteboard Updates

• Allow users who are not signed in to create in-meeting whiteboards - Users who are not signed in can initiate and take part in whiteboard sessions during a Zoom meeting, leveraging the "Host owns all boards" feature. This functionality enables unsigned users to view and create a whiteboard, which will be owned by the host since the user is not signed in. To simplify the sign-in process, sign-in options are displayed within both the meeting and whiteboarding interfaces, enabling users to conveniently sign in while actively participating in a meeting or whiteboarding session.

Zoom Virtual Agent Updates

• Amazon Connect integration - Account owners and admins can integrate Zoom Virtual Agent with Amazon Connect. This feature can be leveraged to enable the utilization of Amazon Connect as a chat platform when this feature is enabled for the Customer Relationship Management (CRM). With this integration, the knowledge base team can also create a knowledge base sync with Amazon Connect system, mirroring the familiar structure of existing CRM integrations.

Zoom Contact Center Updates

• Virtual Service Numbers for Japan - Zoom Contact Center is introducing the ability for admins to purchase Virtual Service Numbers (050 & 0ABJ) in Japan, enabling agents to receive inbound calls and make outbound calls. Account owners and admins can select their preferred number from the pre-populated list, with a notification displaying the concurrent call limitations for each phone number type. Admins will be required to schedule a video call during Japan working hours to show the actual documents uploaded for verification. Call routing for 0ABJ outbound calls will be geographically based, with specific routing requirements for Eastern and Western cities of Japan.
• Enhancement to 10DLC registration - To comply with carrier regulations and avoid potential message blocking and surcharges, Zoom Contact Center is introducing a warning message for agents who send SMS from US/CA Virtual Service numbers but have not created a 10DLC campaign. This warning will be displayed whenever agents send messages via the Zoom Contact Center client. Messages will not be blocked if a valid 10DLC campaign is active, pending, or associated with the phone number used for messaging. SMS-enabled numbers that are not US/CA numbers are exempt from this requirement.

Business Announcements

• Upcoming Support Site Maintenance – Maintenance is being performed on Zoom’s support site in November (date and time coming soon). During this time, support.zoom.us and the support ticketing form will not be accessible, though you can still use Zoom Community, chatbot, and phone support (based on your plan). Please note that once maintenance is performed, tickets closed more than a year ago will no longer be accessible. You can refer to the support article and check the Zoom status page closer to November for more information. 
• Zoom Software Lifecycle Policy - We plan to enforce the next round of our Software Lifecycle Policy on November 4, 2023, for all products and services, starting with the minimum versions referenced in the table found here. Users running an end-of-life version after November 4 will not be able to join meetings via the Zoom Client and will be prompted to update or join from the Web browser. As always, we highly recommend you regularly download and update to the latest version of Zoom software by checking for updates within the Zoom desktop client or by navigating to zoom.us/download to take advantage of all our latest security and functionality features. 

Ever tried pulling off a webinar before? Felt like you were trying to connect with a bunch of distant relatives at a chaotic family reunion? Yep, you've stepped into my realm, friend! 🎉

So, picture this: I'm part of the Zoom squad, and one of the gigs I've got is hosting webinars. But hold up, it's not your typical snooze-fest. Nope, my mission is to make these webinars as lively as a carnival, where I can practically feel the vibes of the audience digging into my content. It's like trying to keep a bunch of energetic puppies focused – a delightful challenge, if you ask me!

Now, here's the golden nugget: BREAKOUT ROOMS have made their grand entrance into the world of webinars! 🎉 Imagine it like this: you're at a super cool party, and you can just zip around the room to different conversation corners. Well, that's exactly what these breakout rooms do for our webinars!

They let us dive headfirst into interactive sessions, where everyone – from the big shots on the panel to the eager attendees – can mingle, brainstorm, and shoot ideas like confetti cannons. And guess what? If you've already mastered the art of Zoom Meetings, this is like second nature. You'll feel right at home, my friend.

And here's the cherry on top: when the breakout extravaganza wraps up, it's a breeze to get back to the main webinar mode. Just a tap, and we're back in control, ready to drop some knowledge bombs in the most engaging way possible. So there you have it, the magic wand that transforms webinars from monologues into a two-way street of awesomeness. Let's make those virtual stages rock! 🚀🎙️

Now here's where you find out more!

¿Sabías que Zoom tiene su propio Centro de Aprendizaje y que es GRATUITO? ¡Pues, cómo lo oyes! En nuestro Centro de Aprendizaje (ZLC, por sus siglas en inglés) podrás encontrar cursos actualizados de todos los productos de Zoom, no tienes más que suscribirte a los cursos que te interesan y completarlos a tu ritmo. Al final del curso obtendrás un certificado digital confirmando que has superado el curso con éxito. Si tienes un equipo a tu cargo o te encargas de las capacitaciones de los miembros de tu empresa, esta es una manera sencilla de tener a toda la plantilla que usa los productos de Zoom bien entrenada. 

He trabajado en el pasado con un par de organizaciones de carácter internacional, con oficinas tanto en América del norte como del sur, mediante nuestro Centro de Aprendizaje han conseguido superar barreras lingüísticas y logísticas que hubiesen supuesto un gran reto para los equipos de RR.HH de ambos continentes. ¡Y todo esto ofrecido por Zoom de manera gratuita!

Os animo a echarle un vistazo y compartir con nosotros vuestra experiencia. Os dejo un vistazo rápido al nuevo sistema de selección de catálogos para diferentes idiomas:

¿Preparado para tu próxima aventura en Zoom? ¿Qué curso vas a elegir en el Centro de Aprendizaje de Zoom?

 ¡Un saludo Zoomeros!

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Did you know that Zoom has its own Learning Center and that it is completely free? Well now you do! In our Zoom Learning Center (ZLC) you will find updated training courses for all our products. You only have to subscribe to the courses that are more appealing to you and complete them at your own pace. At the end of the training you will receive a digital certificate showing successful completion of the course. If you are managing a team or you are in charge of your organization's training, this is an easy way to have all your staff well trained and up to speed on Zoom’s products.

In the past I have had the luck to work with several organizations that have offices both in North and South America, through our Zoom Learning Center they managed to overcome language and logistic obstacles thus saving substantial time as well as expenses to their HR team. And all this thanks to our free to use Zoom Learning Center!

I highly encourage you to check it out and share with us your experience. Also, check out the new fast language catalog access functionality:

Ready for your next learning adventure with Zoom? What course will you choose next in the Zoom Learning Center?

Happy Zooming!

One of our Senior CSMs here at Zoom, Nikki Phillips led a wonderful Professional Development/Continuing Education course for one of her top K12 customers today! She partnered with our talented Zoom Rooms specialist @lanceford-zoom as well. Lance Ford demonstrated our awesome Zoom Whiteboard collaboration tool as well!! Reach out to your CSM or CS Advisory team if you would like to have a presentation done for your team!