I got an email on my email id which was not registered in zoom, the email read as "Registration in some webinar is complete" and there were details like topic and time etc.

It showed at the bottom as in to cancel if wish to so I cancelled it but then I realized I should have kept the email under spam. I really want to understand if it could be some scam.

Join us for an insightful dedicated webinar series aimed at enhancing your Zoom Contact Center experience! In these sessions, we will review our latest quarter releases, showcasing innovative features designed to streamline processes and improve your customer interactions.

Our expert team will provide a live demo, guiding you through the setup of these new tools and demonstrating how they can be seamlessly integrated into your existing systems. You'll learn best practices for maximizing their potential, empowering your agents, and elevating the overall customer experience.

Whether you're looking to boost efficiency, improve customer satisfaction, or simply stay ahead of the curve, this webinar is essential. Don't miss this opportunity to transform your contact center with the latest advancements in technology!

Key Takeaways:

• Overview of new features and enhancements from the latest quarter
• Step-by-step demo on setting up and utilizing new tools
• Tips for optimizing your contact center operations
• Q&A session to address your specific needs and inquiries

Reserve your spot today and take the first step towards revolutionizing your contact center experience!

We’re thrilled to announce our Zoom Digital Customer Success Hub  your go-to resource for a comprehensive array of training and engagement opportunities. This hub houses everything from open office hours and live training sessions to webinars and on-demand content, all designed to enhance your experience with Zoom. Our goal is to empower you throughout your journey, ensuring you have the tools and knowledge to succeed.

In the Digital Customer Success Hub, you’ll discover best practices to maximize your use of Zoom’s features. We’re committed to fostering a supportive community where you can engage with our experts, learn from fellow users, and access resources tailored to your needs. This hub is more than just a collection of events; it's a community designed to drive your success and help you overcome any challenges you encounter.

🌟 Featured Events:

• Zoom Phone User Training every Thursday
• Zoom Contact Center Admin Training 
• Monthly What's New at Zoom and Open Office Sessions
• Zoom Welcome Tour twice a month to kickstart your onboarding journey

   

  These are just a few of the many sessions available to help you navigate and utilize our products effectively. You can also use the search and filter option to narrow down and find the specific event you’re looking for! We encourage you to explore the hub, register for events, and take full advantage of this valuable resource. Together, we can elevate your Zoom experience and achieve great results!

  

Has anyone had success in adding a new monthly paid user (licensee) to an annually paid account, so that they can temporarily access (and use) the annual account for related meetings/trainings for other groups within the same organization? I've been trying to get an accurate answer to this question from the outsourced Support Group, and it's been a long and extremely frustrating experience

Zoom, as an all-in-one platform, is rapidly innovating and developing essential, engaging, and useful tools. Ensuring that your users or employees have the necessary tools, software, and resources to perform their tasks efficiently and effectively is now your main concern. This involves providing your employees with ongoing training programs and development opportunities to enhance their skills and knowledge, including workshops, seminars, online courses, and certifications.

To assist with this, Zoom offers a variety of resources to help you empower your users or employees. Below are some links that you may want to share with your team members to enable everyone at your organization to become Zoom Champions and experts!

• Zoom Learning Center: Become a qualified Zoom expert with free on-demand courses, live training, and how-to videos. Log into our Zoom Learning Center.
• Zoom Support Website: Whether you need to troubleshoot technical issues or need a guide, access support resources by searching for knowledge base articles or asking our chatbot questions. Get started at our Zoom Support Website.
• Zoom Community Page: For those interested in collaborating with the entire Zoom Community, finding solutions, asking questions, and networking with other Zoom users, visit our Zoom Community Page.
• Zoom Digital Customer Success Hub: Should your members prefer live training sessions, our enablement hubs are available. In this hub, you can access upcoming and on-demand events designed to enhance your Zoom experience, including live training, “What’s New” sessions, open office hours, and more. Check out our Zoom Digital Customer Success Hub.
• Training and Enablement Hub: We host weekly live open office sessions covering everything from best practices to setup tips and the latest features on Zoom Events, Zoom Webinars, and Zoom Sessions. Your production team can get quick insights and expert advice to elevate your Zoom Events, Sessions, and Webinars by visiting our Training and Enablement Hub.
• Zoom Revenue Accelerator Customer Enablement & Thought Leadership: For a comprehensive resource on Zoom Revenue Accelerator, explore our training videos, on-demand content, and demos tailored to various personas and challenges at our Zoom Revenue Accelerator Customer Enablement & Thought Leadership.
  
  

Feel free to share these resources with your team to bookmark and keep them handy!

I am very excited to announce the launch of a new space within the Zoom Community CS Forum, OnDemand Learning.

Ever thought how convenient it would be to quickly access a recording anytime for a Zoom product training, what's new session, open office hour, customer discussion, or much more? Now you can!

New content will added and updated on a continual basis.

Head over to our new page today to check it out here!!

Hey Zoom Community!

Our team is offering Zoom Phone User Trainings every Thursday, designed to have both admins and users learn the ins and outs of Zoom Phone functionalities.

Who is this for:

• New Zoom Phone Users seeking to explore user-level settings and learn how to utilize Zoom Phone through the Zoom desktop and mobile app.
• Existing Zoom Phone Users in need of a refresher training to enhance their proficiency.

Training Schedule:

• Thursdays: Register Here

How to Register:

Simply select the session/s that suit your schedule and register using the provided links. After registration, you'll receive a confirmation email with the webinar link.

Feel free to distribute the webinar join link to your team members via calendar invites or email, ensuring everyone gets the chance to benefit from these trainings.

What to Expect:

During the session, you'll learn about:

-Setting Up Zoom Phone

-Navigating Phone in the Zoom Desktop Client

-Placing and Handling Zoom Phone Calls

-Using the Zoom Mobile App

-Helpful Resources

Plus, you'll receive the recording link and presentation deck within 24 hours after the training for future reference.

Have Questions?

If you have any queries or need further assistance, drop them in the comments below. We're here to help!

Looking forward to seeing you there!

Best regards,

Customer Success Advisor Team