Just in case you've been out of the loop the past few months, Zoom IQ is now "Zoom AI Companion".

I've been in a few conversations with customers recently asking about it. I wanted to share the common objections I usually get.  Note that the following inquiries may or may not be in verbatim. 😁

So Is Zoom AI Companion Skynet in disguise?

Nope. it's a generative AI digital assistant that helps users and their teams do more. Zoom AI Companion is designed to seamlessly integrate with your Zoom experience, offering a range of capabilities that can help you work smarter, not harder. (Props to you if you got the reference 😎)

So it has a new name. Big whoop. It must have the same features as the old Zoom IQ.

Not exactly. Here's a list of what it CAN do:

• Meeting summaries: Zoom AI Companion can generate summaries of your Zoom meetings, even if you didn't record them. This can help you save time and stay on top of what was discussed.
• Chat thread summaries: Zoom AI Companion can also summarize chat threads, so you can quickly catch up on long discussions in chat while you were focused elsewhere.
• Real-time transcription: Zoom AI Companion can provide real-time transcription of your Zoom meetings, which can be helpful for people who are deaf or hard of hearing, or for people who want to follow along with the meeting without having to look at the screen.
• Translation: Zoom AI Companion can translate your Zoom meetings into over 30 languages in real time. This can help you communicate with people from all over the world.
• Brainstorming: Zoom AI Companion can help you brainstorm new ideas by generating text, code, scripts, musical pieces, email, letters, etc. It can also help you to improve your creative writing skills.
• Coaching: Zoom AI Companion can provide you with feedback on your communication and presentation skills in Zoom meetings. This can help you to improve your public speaking skills and become a more effective communicator.

If it's AI then it MUST cost something!

Wrong again! It will be included at no additional cost with paid Zoom user accounts. Because here at Zoom, our goal is to deliver happiness. 

Ooh... So how do I go about activating it?

If your role is Member in your account, you can summon your Account Owner or Admin and share this link on how to Get Started With Zoom AI Companion 

We're really cautious on how Zoom handles our data. (Asking for peace of mind)

We totally understand. Please check this article about How Zoom AI Features Handle Your Data

Try Zoom AI Companion today and see the difference it can make for your work. We encourage you to connect with your Account Executive if you want to discuss your current licensing plans.

Zoom is excited to host several events for our Education, Healthcare, and Government customers next week. From customer use cases to the company road to opportunities for external funding, take a look below at our special events for verticals. Register for however many you’re able to attend, and don’t forget to tell your colleagues!  If you have questions about any of the events below, reach out to your CSM.

Tuesday, November 14

• For Healthcare: Zoomtopia Recap

Wednesday, November 15

• For Higher Education: Embracing Cloud Telephony for Academics and Administrators with Zoom, UC Santa Barbara, EDUCause, and AWS

Thursday, November 16

• Grant Support for Higher Education
• Grant Support for Healthcare 
• Grant Support for State & Local Government and K-12 Education

I have just completed a Zoom meeting, the number of  participants shown in the report page in Zoom is 90, however,  after I have exported the attendance report, the file only contained 10 participants.   What can I do? Can zoom help us export? I feel helpless because I cannot find any technical support from Zoom to answer my  question over the phone.

In the past few months, I've been encountering a lot of customers having the same use case when it comes to their company all hands and new hire trainings. They would usually run the same programs having the same speakers and talk about the same topics for everyone to consume.

There came a point where they were looking for a solution or a feature to help them run their sessions with minimal effort and no fuss during the event. So I introduced them to the Simulive Feature. 

The Zoom Webinar Simulive is a powerful tool that can help you reach a wider audience with your webinars. With simulive, you can record your webinar in advance and then host it live, allowing people to watch it from anywhere in the world. This is a great way to save time and money, and it also ensures that your webinar is accessible to everyone.

Here are just some of the use cases for Simulive:

• A company wants to deliver a training course to its employees in multiple time zones. Instead of hosting a live webinar for each time zone, the company can record the training course and then host a simulive webinar that is available to all employees at the same time. This saves the company time and money, and it ensures that all employees have access to the training course at the same time.
  
• A marketing team wants to broadcast a webinar to promote a new product. The team can record the webinar in advance and then host a simulive webinar that is available to anyone who wants to watch. This allows the team to reach a wider audience and to save time on hosting a live webinar.
• A school wants to hold an all-hands meeting for its faculty and staff. Instead of holding a live meeting that requires everyone to be in the same place, the school can host a simulive webinar that is accessible to everyone from their computer or mobile device. This saves the school time and money, and it allows faculty and staff to participate in the meeting from wherever they are located.

Needless to say, they were quite satisfied with the feature and they are all planning to implement this on their upcoming sessions internally and externally. As a CSM that's working in Zoom, I look forward to more features and innovations that will be available in Zoom Events.

You can find out more about Simulive by clicking on this link here: https://support.zoom.us/hc/en-us/articles/12338105688205

I have viewed instructions and videos for changing video settings. They all refer to a little green Video icon under Settings. However, under my Settings, I have nothing of the kind. Nothing that refers to Video Settings and no little green camera icon. Is this because I'm a 'Basic' user? Do I not have access to this feature? My system requirements for my Mac OS are fine, so that's not it. Any help appreciated!

We have a very exciting webinar coming up on October 26 at 8 a.m. PST to dive into Zoom AI Companion! Join us to learn about: 

Agenda:

Challenges of Modern Work

Impact of Generative AI

Zoom’s AI Strategy and Principles

Zoom AI Companion Overview

Industry and Departmental Use Cases

Discussion / Q&A

Register here: https://success.zoom.us/webinar/register/WN_uc_yySOKQGe1xEJPvpjItw#/registration

I was wondering if Zoom had any future plans to allow for Zoom Apps and Polls to become available when in Breakout Rooms. I am a Learning and Development Facilitator who helps onboard new employees, and the use of those features would greatly benefit our Welcome Session presentation. Thank you!

Discover new ways to improve collaboration, make more impactful decisions, and deepen customer relationships at Zoomtopia, our incredible, award-winning event. You’re in for the most exciting, interactive, and inspiring event of the year, for decision-makers across industries!

• Get an exclusive look into the latest innovations shaping the future of work and the workplace.
• Discover how to leverage AI to create a more efficient and flexible work environment.
• Learn from industry thought leaders about the tech trends that matter to you.

REGISTER HERE for virtual or in person, we can't wait to see you there!

We all need balance. Whether you’re trying to balance your workload and personal life, the time you spend at the office with the time you spend working remotely, or the desire to be productive with the need to care for yourself, achieving that equilibrium is essential. But let’s face it, with so much to juggle in today’s world, finding balance is not easy.

Zoomtopia 2023, our seventh annual customer conference, is all about bringing balance to your life. While you’re navigating things like choosing new AI tools or understanding the shifting landscape of modern work, we invite you to attend Zoomtopia to see how technology fits into it all and helps you create a more balanced approach.

So mark your calendars for Oct. 3 and 4 — we’ve got an amazing experience waiting for you no matter where you are. See why you should attend our biggest customer celebration of the year:

1. Experience a true hybrid event

In San Jose, we’re gathering in person to celebrate you, our customers and partners. And for our virtual attendees around the world, you’ll have access to keynotes and learning sessions with opportunities to engage with others through our Zoom Events platform.

Last year’s award-winning hybrid event experience was recognized by Event Marketer’s Ex Awards for its direct connection between in-person and virtual audiences. And you can expect more of the same this year — live reactions, real-time chats, questions, and social feeds will keep virtual attendees engaged during the live keynotes and breakouts.

2. Learn about our latest innovations

Zoomtopia is where you can learn about our latest and greatest: the products and solutions that’ll help you make meaningful connections and allow hybrid teams to collaborate better. Get a front-row seat as we announce how we’re innovating across our AI-powered platform, and how Zoom’s newest features and products can help you achieve better balance, more flexible work, and more delightful customer experiences.

3. Get a glimpse into the future

Everyone wants to know what’s going to happen next with AI and our evolving ways of working. Our keynotes will dive into how we at Zoom are approaching modern work, and our thought leadership sessions featuring guest experts will focus on what we can expect in the near future, providing you with valuable insights to implement right now.

4. Hear from your peers

Our customer panels give you an exclusive look at what’s happening inside your industry — what challenges other companies are facing, what’s working, and what’s not. These conversations happening across healthcare, education, ecosystem, customer experience, employee experience, and AI will help you and your organization prepare for the future.

5. Celebrate with us

Lastly, Zoomtopia is all about you — the customers and partners that make Zoom what we are today. Our mission to deliver limitless human connection wouldn’t be possible without you using our platform to innovate, create, connect, communicate, and get work done, together. Across Zoomtopia, we’re celebrating your stories and everything you achieve with Zoom, culminating in our Celebration of Happiness concert exclusively for attendees, featuring the one and only Ludacris!

Register today!

We can’t wait to see you at Zoomtopia! Visit zoomtopia.com to register to attend in person or virtually.

Original article posted in the Zoom Blog