El Panel de Control para Administradores y Propietarios lleva años disponible para cuentas con licencias Business o superior.

Hoy les traigo una vista rápida de su nuevo diseño y la información que podemos extraer gracias a esta herramienta. Con la nueva página de inicio del Panel de Control tendremos acceso a novedades de Zoom así como un vistazo rápido al uso que le están dando los usuarios de nuestra cuenta a sus licencias y herramientas. Y por supuesto, todo esto conservando las funciones presentes en la versión anterior del Panel de Control (monitorización en vivo del sistema/producto, acceso a datos históricos, etc).

Echémosle un vistazo al siguiente video demostrativo creado con Zoom Clips:

IMPORTANTE: es posible que la nueva versión del Panel de Control aún no esté disponible en su región pero llegará muy pronto.

Espero que este post les haya resultado útil. No duden en dejar comentarios sobre funciones y herramientas que quieren que comentemos en el futuro.

¡Hasta la próxima!

Hello!  I was promised a BAA sent over as soon as I paid for the phone service. I paid for the phone service and my sales rep ghosted me - no emails or anything from the MOMENT I purchased the plan.  I have sent him 7 emails over the last week.  I am disappointed and frustrated - I would never have selected this service if I had known he would disappear as soon as I paid. Can someone please help me? He said that I didn't have to make any additional purchases, and that he would send me a BAA over right away as soon as I put my credit card in. 

Immediately after I did the latest Zoom update, my zoom meeting window showed a blurred background and my features appeared a bit fuzzy. I have tried all the suggested settings to remove the blurred background and restore my natural window view, but nothing works. What has happened? And how can I restore my default zoom window view?

Get ready to explore, connect, and level up your Zoom experience! This month, we’re bringing you an exciting lineup of events designed to keep you ahead of the curve. From the latest feature updates to exclusive Q&A sessions with our experts, there’s something for everyone. 

Here's what's in store:
 

📅 April 2: Zoom Workplace Open Office

Do you want to elevate your Zoom Meetings and maximize the value of Zoom’s comprehensive workplace solutions? Join us and get pro tips and maximize your investment!

📅 April 3: What’s New at Zoom?

Stay in the know with our monthly update! We’ll unveil the newest features, tools, and enhancements, plus introduce our new Head of Global Customer Success.

📅 April 9: Zoom Phone Open Office 

Optimize your call management, refine your setup, and gain actionable insights to enhance your workflow. Join this open forum to ask questions, explore best practices, and take your expertise to the next level!

📅 April 10: Deep Dive into New Feature Releases for Zoom Contact Center

Discover the latest Zoom Contact Center features designed to streamline processes and enhance customer interactions. Join us for a live demo, expert insights, and a Q&A session to help you optimize your setup and elevate your customer experience!

📅 April 16: Zoom AI Companion Open Office

Explore how Zoom AI can supercharge your productivity and streamline communication. Join us and get all your AI questions answered!

📅 April 23: Zoom Contact Center Open Office

 

Has anyone tried to integrate the courses your learners have completed in the Zoom Learning Platform -- learning.zoom.us -- into your own internal LMS?  I would love to be able to use APIs to grab the completion data for any Zoom courses my users have completed and put them into their transcripts in our learning platform. I have done this with other content providers, but not yet with a service provider who just so happens to also host courses in their own LMS.

The new year is rolling, and it’s time to supercharge your skills! 🚀 February is packed with interactive sessions designed to help you stay ahead of the curve—whether it’s optimizing your workplace, enhancing customer experiences, or unlocking AI-powered efficiency. Don’t miss out—register now and take your expertise to the next level!

✨ February 12 - Zoom Workplace Open Office | 🔗 Register Here
Transform the way you work! Join this interactive session to explore how Zoom’s tools can create a seamless, productive workplace. Get insider tips, discover new features, and learn how to maximize the value of Zoom’s workplace solutions.

Product Sessions: Meetings, Phone, Communication (Team Chat/Mail & Calendar/Scheduler), Productivity (Clips/Whiteboard/Surveys/Notes/Docs), and Spaces (Rooms/Digital Signage/Workspace Reservation/Visitor Management).

✨ February 13 - Zoom Contact Center Insights: February Product Deep Dive | 🔗 Register Here
Deliver next-level customer service with Zoom Contact Center! This in-depth session will walk you through advanced features and live demos designed to optimize customer interactions and streamline support.

Product Sessions: Inbound Voice, Reporting, Chat & Email, Dialer

✨ February 19 - Zoom AI Companion Open Office | 🔗 Register Here
AI is revolutionizing the way we work—are you ready? Join us to explore Zoom’s AI-powered tools that drive smarter collaboration and enhanced productivity. Don’t miss the chance to experience these cutting-edge innovations firsthand!

Product Sessions: AI Companion 2.0 & Team Chat, AI Companion in Meetings, AI Companion in Phone and AI Companion in Whiteboard/Docs/Email.

✨ February 26 - Business Services Open Office | 🔗 Register Here
Take your business operations to the next level! This session will deep dive into Zoom’s business solutions, helping you streamline workflows, boost efficiency, and enhance customer engagement.

Product Sessions: Contact Center/Virtual Agent, Events/Webinar/Sessions, Revenue Accelerator, Workforce Management/Quality Management

Interested in other webinars, live product trainings or on demand content? Visit the Digital Customer Success Hub to learn more.

El nuevo Hub de Customer Success, creado con Zoom Events, pone a su disposición capacitaciones y sesiones informativas. Echemos un vistazo al contenido disponible en este Hub.

Empezaremos con la mayor atracción, y es que en el mensual What’s New at Zoom (Novedades de Zoom) comentamos las funciones más importantes que han llegado a nuestros productos y por lo tanto siempre merece la pena tomar parte en esta breve sesión. Muchos de ustedes ya se han percatado de ello y han comenzado a notar los beneficios de estar bien informados.

También contamos con sesiones de Open Office, en las cuales además de comentar funciones y herramientas de Zoom, tenemos un espacio de preguntas y respuestas. 

Adicionalmente, a su disposición encontrarán sesiones de capacitación grabadas y en vivo.

A pesar de que todo lo mencionado hasta ahora se encuentra disponible en inglés, les animo a que le echen un vistazo.

Cabe destacar que hemos comenzado hace poco a compilar sesiones de capacitación en español, a pesar de que estas solo se encuentran en su versión grabada, merecen la pena para tener un conocimiento básico sobre los productos de Zoom y su uso. Estas capacitaciones son demostraciones directas sobre cómo usar productos como las reuniones o los webinars. En estos momentos contamos con las siguientes capacitaciones:

• Reuniones de Zoom - Capacitación de Usuario (Español)
• Seminarios Web de Zoom  (Webinars) - Capacitación de Usuario (Español)
• AI Companion - Capacitación de Usuario y Administrador (Español)

De nuevo les animo a que le echen un vistazo a esta increíble fuente de información y recursos para aprender más sobre Zoom.

Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.

¡Hasta la próxima!

Ever thinking about how to keep up with Zoom's innovation and learn about all the new amazing products and features being released across the Zoom platform? We've got you covered! 

Here are a couple amazing resources for you:

Whats New Blog - get a quick write up of the latest innovations!

Zoom Customer Success Hub - get access to live and on demand webinars featuring, whats new, platform training, open office hours, and much more!

Comment below if you have any questions and we are here to help 🙂