Topics with Label: User & Role Administration

How Can we Redirect our Main Line to After Hours Emergency Support Cell Phones

We’ve recently on boarded with Zoom for our call center operations. Our office phones are programmed to deactivate at 5pm daily. Post this time, we have a team of four dedicated support staff who are responsible for handling after-hours calls. Howeve...

Not-Ready Forced

We have noticed a few of our accounts, under the "Contact Center" have been showing up as "Not Ready Forced" for their status, but we have that setting turned off under preferences. Does anyone know why this would be happening?

Setting up a group or user with a number that multiple users can access.

We are trying to set up a group number that can receive texts and calls that multiple people can access from their zoom. I'm struggling to figure out a solution. I can set up a new user but then that involves signing into the other account and that i...

Spam

How do I block a phone number as Spam from the Contact Center. I found all the ways to do it through the regular Zoom phone, but not Contact Center.

Error en inicio de la cuenta

Al ingresar a mi cuenta me aparece el mensaje "Error al recuperar los datos del usuario" y me deriva a "Perfil", ¿a que se debe ello?.

Delete user API

Hey I am using an API to delete users, when doing this form the GUI I have the option to delete the user without transfering data. What is the flag I need to set in the API so that I can also delete a user without transfering data. I tried doing this...

Resolved! Contact Center Concurrent Agent pricing

I see Concurrent and Named agents can be mixed and matched, but I can't find pricing info on concurrent licensing. Where is that listed?

Recording a voicemail drop message.

I need to prerecord a voicemail message I can drop into a prospect's voicemail when they don't answer. How do I make this happen?

Configuring Date/Time Ranges for Automated Reports in Subscription Center

Hello! I am currently working on configuring daily automated report emails in the Subscription Center. After multiple types of test reports, it seems that I am unable to select which date/time range the data should be pulled from and am only able to ...

International Contact Center

I am trying hard to understand what is available internationally for Zoom Contact Center. This blog post https://blog.zoom.us/introducing-zoom-contact-center/ states CC is now available in the UK/IRL and AUS and NZ in addition to the US/CA. Then this...

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How Can we Redirect our Main Line to After Hours Emergency Support Cell Phones

Not-Ready Forced

Setting up a group or user with a number that multiple users can access.

Spam

Error en inicio de la cuenta

Delete user API

Resolved! Contact Center Concurrent Agent pricing

Recording a voicemail drop message.

Configuring Date/Time Ranges for Automated Reports in Subscription Center

International Contact Center

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Communication

Productivity

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Employee Engagement

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Resolved! Contact Center Concurrent Agent pricing